A lot had changed since that first visit. Daily Hive’s co-founders were gone. So was Mark Montanini, the founder of Curiocity, a rival to both blogTO and Daily Hive that ZoomerMedia had acquired earlier that year. Our teams in Toronto now shared an office. We’d battled through more than a year of uncertainty around the Online News Act.

Though I hadn’t been involved in any of the acquisitions, I was now the one figuring out how all these brands fit together. The room seemed on edge, unsure what was coming, but eager to hear it. The overriding message? 2025 would be the year ZoomerMedia unlocked the power and potential of having Canada’s leading digital media brands in one place.

That same month, blogTO turned 20.

We didn’t do anything special to mark it. I regret not taking more time with the team to celebrate blogTO’s success. Sure, we had our team socials. We went for team lunches, wore our blogTO swag, and cheered on our colleagues in our “shoutouts” Slack channel and at the start of team meetings. But we never celebrated our anniversaries, and we let our 20th go by like any other day.

The closest we came was a series of holiday parties. One included the other digital brands, but on December 5, it was just blogTO. I invited the team for dinner and drinks at Casa Madera, the restaurant inside the 1 Hotel near Bathurst and Wellington. It was a good turnout, including full-time staff, interns, and freelancers. It had been a challenging, productive, and eventful year, and it was nice to celebrate it together.

blogTO itself had changed a lot since the acquisition. We had said goodbye to some friends and colleagues who had played key roles over the years. But we had also welcomed new team members, with new ideas and the passion to keep doing what blogTO did best.

Madison Schuliakewich, Luiz Strina, Sheeza Aamir, and Kimia Afshar Mehrabi all started with blogTO as interns. When their internships ended, we didn’t want to lose any of them, so we eventually hired them full-time. Madison soon became a familiar face on camera, Luiz and Sheeza excelled behind the scenes, and Kimia became a dependable reporter on the web team.

As we had done with Joshua years earlier, we tapped the Freshdaily talent pool for a recruit: Emily O’Hara initially joined us in a social media role before transitioning to more on-camera work.

Phoebe Knight was mostly new to journalism when she joined in an entry-level role creating web content, but she was a quick study and soon moved up the ranks. Today, she’s an Associate Editor at blogTO.

Sean Tepper was hired to oversee our video and social media operations. He brought more structure to how we worked and helped ZoomerMedia’s other digital brands build up their video the way blogTO had. We didn’t mind that he was a big Kansas City Chiefs fan, though we had to put up with his cheerleading during that team’s run.

The reshaped team let us expand what we were doing with video, even though the blogTO brand remained blocked on Instagram and Facebook. How we approached our website content also kept evolving.

At the height of Facebook’s influence years earlier, when its algorithm sent enormous amounts of traffic to the website, it was hard to resist the kinds of stories that reliably drew hundreds of thousands of page views: so-called “rage bait,” controversial topics, anything that provoked a strong emotional reaction. Chasing them pulled resources away from some of the content that once defined blogTO, like our in-depth coverage of local arts and culture.

As much as I hated being blocked on Facebook, there was one upside. We no longer needed to feed that algorithm to grow our traffic. So we took the opportunity to reset and refocus on the topics that mattered most to us. We prioritized unique stories nobody else had, emphasized quality over volume, and eased the output targets we’d set for our teams in prior years to take some pressure off.

Not all of those articles racked up huge page views, but we were proud of them. We got to spotlight Morningside, a Toronto-made film about the Scarborough neighbourhood of the same name, and to tell the story of a man trying to build a new live music venue in a former theatre space in Little India.

We brought back our history posts, like the one about Varsity Stadium, when it hosted some of the biggest concerts in Toronto, including the night in 1969 when John Lennon made a surprise appearance. We wrote about the Air Canada 747s that once had a dance floor on flights from Toronto to Europe. We also covered the forgotten story of McPizza and paid tribute to Sam the Record Man for a new generation of blogTO readers who grew up with iPhones.

Like many digital publishers, we came to rely more on Google, and on Google Discover in particular. Across the industry, Discover was sending publishers more traffic while referrals from social media kept falling. We spent much of that year in Google Search Console pinpointing which types of stories Discover favoured. Not paying close attention to Google wasn’t an option. The search giant made several significant algorithm updates in 2024 that rewarded content that demonstrated more original work and penalized content it considered low-quality.

But we knew Google wasn’t our long-term saviour. In October, it began rolling out AI Overviews in Canada, summaries that answer a question at the top of the results before anyone clicks a link. Since the feature’s U.S. launch that spring, many in our industry had been talking about “Google Zero,” the point at which Google stops sending traffic to websites altogether.

In fact, there were many reasons to be pessimistic about the future of news websites, especially ones without a paywall and a growing list of subscribers. That year, tech journalist Casey Newton wrote that it was hard to escape the feeling that the web was “entering a kind of managed decline.” I didn’t disagree: our website had become something to manage, not grow.

That was one reason we started viewing our reporters’ work differently. Their articles fed our email newsletters: a daily one with the latest news, and weekly ones for real estate, events, and food. They fed the headline graphics on the Dished Toronto Instagram and our green screen videos. Page views alone no longer measured what a story was worth, and when a story extended to another platform, it only made sense to credit the reporter who wrote it.

As I described in my last post, after blogTO was blocked on Instagram because of the Online News Act, we moved most of our food and restaurant videos to the Dished brand, so we had to rethink what original video meant for blogTO. We started working on new formats right away.

Anton’s transit challenges, where he races a colleague to see who can get somewhere faster, might have resonated with our followers more than anything else. His race against Sheeza from King station to St. Andrew, with one of them walking and the other taking the subway, surpassed a million views on YouTube, a platform that had mostly been an afterthought for us before the Online News Act. It drew over a million more on TikTok.

Streeters became a regular format. One weekend, Taylor headed out late at night, in the middle of a snowstorm, to interview people waiting in line outside Rebel nightclub. Some had been waiting for an hour and a half. When he asked what it would take to get them out of line, one person said $500. Another suggested some hot poutine. One woman picked Taylor up off his feet, prompting him to say he feared for his life as the video ended.

We started a series that took viewers inside Toronto workplaces. In one, a lawyer gave Briana a tour of her firm’s downtown office, which featured a library with vintage maps, a fitness centre, and a well-stocked kitchen with great snacks. Commenters zeroed in on the sweater Briana was wearing, from Havergal, the private girls’ school in Toronto, prompting her to reply: “Guys, I literally went to a high school in downtown Hamilton. I thrifted this sweater.”

We also tried something completely different, and as far as I could tell, we were the first in Toronto to do it: shoppable live videos. Our team went live from local stores like Kotn and MUST, walking viewers through items on the shelves.

With Instagram blocked, the videos ran exclusively on our website, site-wide and within articles about the stores. Viewers could click product links in the videos, and a limited-time promo code gave them an incentive to buy and gave our team data on how many sales each video drove. Spotty Wi-Fi and data service in some stores made it harder than it looked, and the experiment was short-lived.

In the summer of 2024, Omri asked me to expand my role beyond blogTO. I was now responsible for Daily Hive, Dished, Offside, and Curiocity, and later MobileSyrup, a Canadian tech news site ZoomerMedia bought from Blue Ant Media that year for $950,000.

It was complicated work. Brands that had spent years as competitors now shared the same owner, and we had to sort out the overlap between them. Each brand had its own team, culture, and way of doing things. We were also being absorbed into ZoomerMedia, which also had its own distinct culture. Further, we had to deal with the fallout from the Online News Act and find ways to reach the audiences Meta had cut us off from.

One thing was obvious: the brands should stop competing, start working together, and make clear to both employees and everyone else what made each one different and special.

A big part of my work that year was separating ZoomerMedia’s lifestyle, food, and sports brands from the news ones. Dished and Offside both got a brand refresh, more resources, and new strategies, and we turned them into brands independent of Daily Hive. Since they didn’t fall under the Online News Act, they could stay on Instagram and Facebook, giving the company reassurance they were something worth investing in.

That was the plan I presented in Vancouver in December. It was also where I introduced the team to a new brand: CULTR.

CULTR launched in early 2025. It was ZoomerMedia’s new lifestyle brand on Instagram, built around a feature the platform had offered since 2021: the ability for accounts to collaborate on posts. That simple feature became key to how the brands fit together, and it helped us both monetize and extend the reach of content created by the Curiocity, Dished, and Offside teams.

That fall, blogTO got a car. Others arrived wrapped in Daily Hive and Curiocity logos. The cars were Moses’ idea, and one we’d discussed for blogTO before the acquisition. He was a fan of branded vehicles zipping around the city from his Citytv and CP24 days, and he wanted blogTO and the other digital brands to be more visible. When the red blogTO car, a Mini Cooper S, arrived in the ZoomerPlex parking lot, I immediately took photos and posted them in our Slack channel. The team was excited.

The car turned heads. People waved and smiled when we drove by. The team mostly used it to get to and from assignments, but once in a while we’d build a video around it. During the holiday season, Briana took it to Yorkdale to time how long it took to find a parking spot. On camera, she called it “the blog mobile.”

The car wasn’t the only sign of Moses’ imprint on blogTO. A line was added to the footer of the blogTO newsletters and website: “Part of Zoomer,” followed by Moses’ signature and the title “Executive Producer.”

By early 2025, the changes I had presented in Vancouver were in the works. I gave the same presentation to our staff in Toronto so everyone was aligned.

What our team didn’t know was that I would soon be leaving the company. It wasn’t my choice. By January, I knew I would be fired. But I decided to keep doing my job, and to do it well, until it ended.

They had something to show me. On the screen were mock-ups of the blogTO Instagram account and Facebook page as they would look once Meta stopped making news available in Canada. Our photos and videos were gone. In their place was a notice very similar to the one Canadians still see today when they visit a news publisher’s account: “People in Canada can’t see this content.”

I couldn’t believe what I was looking at. Meta had been threatening for months to pull news from its platforms if the bill passed, but I didn’t think it would happen. I assumed the government and Meta would reach a compromise before the block took effect. I was wrong.

More than three years later, Canadian news publishers are still blocked on Instagram and Facebook, and the Online News Act is still law.

I’ve already written about the 2016 roundtable where the few digital media leaders present argued against government intervention in the media industry. Our arguments carried little weight in a room full of newspaper and broadcast executives. The Online News Act is what that day ultimately led to.

The bill was introduced in April 2022. It targeted only Meta and Google. Its premise was that the two companies had captured the advertising revenue that once sustained Canadian news media, and should pay publishers as a result. I saw it as a government bailout for the flailing newspaper industry that had lobbied for it.

News Media Canada, the trade association for newspaper publishers, lobbied the government for years. Law professor Michael Geist counted 52 meetings between the association and the government while the legislation was being developed. He called it “an astonishing level of access” and suggested it might explain why the bill left out the concerns of independent media like blogTO.

In May 2022, a coalition representing more than 100 outlets published an open letter warning that the bill would disproportionately benefit large news organizations over digital startups. The letter didn’t oppose the bill. “We support the goals behind Bill C-18,” it said, but it asked for several significant amendments.

I didn’t sign it. I didn’t think the bill needed fixing. I thought it should be scrapped. Instagram and other social platforms were key distribution channels for our content, especially our videos, and by the time I sold blogTO, they generated considerable revenue and profit. If any payments were needed, I would have thought it reasonable for us to pay Google and Meta to maintain access, not the other way around.

None of this meant I liked how the platforms ran their businesses. I hated the constant algorithm changes, and we had already felt Facebook pulling back from news. In 2022, in an internal memo reported by the Wall Street Journal, Facebook said it was shifting resources away from its news products. It began deprioritizing links in the algorithm to keep users on its platform.

Publishers everywhere could see it in their traffic. By 2023, Similarweb data showed Facebook referrals to the top global news sites falling sharply.

So at a time when Facebook’s interest in news was clearly waning, the Canadian government demanded it pay for news. Meta refused. Rather than pay publishers, it blocked them.

To be clear, I don’t like how Meta responded, and as you’ll see, how it carried out the block was inconsistent, opaque, and unfair. But I blame the government that passed the law for the damage it inflicted.

Within a week of the bill becoming law in June, Meta ended its programs supporting Canadian publishers, including the News Innovation Test I wrote about two posts ago. The Act wouldn’t take effect until December, but Meta didn’t wait. In early August, it began blocking Canadian news publishers from Facebook and Instagram.

The day blogTO was blocked, messages started flowing into our inboxes. Our followers didn’t understand what was happening. We were running an Instagram contest at the time, and people wrote in to ask why it was no longer working. We wrote back to explain that Instagram was preventing them from seeing or sharing content from blogTO and every other Canadian news publisher. We suggested they try a VPN set to a different country.

Users outside Canada could still see our content, but we primarily served a Canadian audience, so there was little point in continuing to post. Our ability to reach our nearly one million followers with live video, stories, reels, and images vanished overnight.

Facebook referrals to the website fell further, since nobody in Canada could share or see a blogTO link. For years, our news team had organized their day around Facebook posting slots and optimized headlines for Facebook distribution. None of that mattered anymore. Even our archive was hit: years of articles with embedded Instagram videos now showed blank boxes.

On August 14, I met with our team. They were concerned and in disbelief. We all were. I walked them through a presentation on how the Act would change how we worked, and urged them not to panic. The last slide had three words: “We got this.” Then I took questions, and there were a lot. The team wanted to know how long I thought the block would last. I said I didn’t know, but I couldn’t see it going beyond January. I didn’t know then how wrong I would be.

That day, we stopped making anything for the blogTO Instagram and shifted resources to other platforms, including TikTok, where blogTO had built a sizable audience. The web team changed focus too, optimizing articles for Google Discover and search, and leaning on channels we still controlled, like our email newsletters and push notifications.

My friends were as confused as our followers. They assumed a news ban meant newspapers, the CBC, and Global. Much of what we posted to Instagram wasn’t news, but the block applied to the whole account. A video about a new restaurant or event was restricted the same way as a story about the Eglinton LRT or the redevelopment of Ontario Place.

In Meta’s view, blogTO was a news publication. We had a dedicated news team. We posted news graphics. We were also a designated Qualified Canadian Journalism Organization (QCJO).

Meta set up a system that let publishers request a review if they believed they’d been blocked unfairly. We pursued those reviews aggressively. The first few times, we got the same two-sentence reply: “the account appears to be a news outlet or business producing news content within the meaning of the Canadian Online News Act” and “for this reason, the […] account will continue to be restricted from making news content available to persons in Canada on our platforms.”

Then, on October 20, 2023, we submitted yet another review, and this time the answer was different. Our request had been accepted. The blogTO Instagram was visible in Canada again. The team was thrilled, and so were our followers, who welcomed us back as we started posting videos again. We were nervous, though. We suspected that even a small slip, such as posting anything that could be considered news, might get us blocked again.

We didn’t slip, but within weeks, blogTO was blocked again. I reached out to our rep at Meta and demanded an explanation. He told me someone at Meta had made a mistake by unblocking us in the first place, and that blocking us again had corrected it.

The Meta block hurt most Canadian publishers, but not the way it hurt blogTO. For many, the main impact was lost referral traffic from Facebook, a channel that was shrinking anyway. Publishers that built their business on podcasts, paywalls, or email newsletters felt it even less.

blogTO was different. By the time I sold the company, Instagram was making us a lot of money. We were in the right place at the right time as Canadian marketers shifted significant spend to the platform, paying our team to create sponsored videos, posts, and stories. Few other Canadian news publishers monetized Instagram the way we did. So when Instagram was blocked, we lost a big part of our business.

The government was warned. In documents later obtained by Politico, Omri told the Prime Minister’s Office: “Jobs are going to be lost. Soon.” Narcity told the government it had already laid off more than 16 people.

ZoomerMedia was a public company at the time, and its filings show what followed. Each of its quarterly reports in fiscal 2024 named the Online News Act as a primary cause of lower revenue and singled out blogTO and Daily Hive because of their exposure to Instagram and Facebook.

While blogTO was blocked, news kept appearing on Instagram, courtesy of so-called shadow media: accounts that post news headlines and clips, often drawn from reporting they didn’t produce.

In the fall of 2023, 6ixBuzz was posting about the prime minister at the G20 and a salmonella outbreak to more than 2 million followers. Real Toronto Newz (RTN) published the prime minister’s comments on Gaza. Waveroom’s Toronto account posted about an arrest and a murder charge. Toronto Culture ran news graphics with small corner credits reading “via: Winnipeg Free Press” and “via Daily Hive.”

The publishers that did the reporting were blocked. Accounts like these were not, because Meta didn’t consider them news publishers under the Act. So they kept growing. Every follower they added was one blogTO couldn’t reach.

One publisher did find a way back. Narcity was blocked along with everyone else in 2023, but it had also spent years applying for QCJO status and being turned down because it didn’t produce enough original news. In 2024, Narcity sent the rejection letter to Meta. If the government didn’t consider Narcity a news organization, why should Meta? Within a week, Meta restored its accounts. Being officially not news turned out to be the best thing that could happen to a Canadian news publisher that wanted back on Meta’s platforms.

When blogTO received its QCJO designation in 2021, I called the tax credit it unlocked free money. It turned out to have a cost I never could have imagined.

Not every ZoomerMedia account was blocked. Accounts for brands that exclusively covered food, lifestyle, or sports stayed up, including two that came to the company with Daily Hive: Dished and Offside. Both had started as section labels on the Daily Hive website rather than distinct brands.

By the fall of 2023, the Dished Toronto accounts had come under my purview, and the food and restaurant videos our team used to make for blogTO started appearing there under the Dished name.

Our team was up for the challenge. The views and engagement of our Dished videos on Instagram were discouraging at first, far less than the levels we were used to with blogTO, but over time we saw steady growth. Within months, we’d figured out formats that worked, like the “green screen” videos that had been so successful on TikTok. When Hamilton’s Cowabunga Pizzeria won the prize for best cheese pizza slice in the world, Joshua’s video about it quickly racked up more than 2 million views.

We eventually landed on formats you can still see today, like Taylor’s video asking whether a Jamaican restaurant’s oxtail-stuffed patty was “worth the hype,” and series that explored Toronto’s “cheap eats” and “best kept secrets.”

We built Dished the way we had built blogTO in its early years. We printed “Dished Recommended” decals and mailed them to our favourite local restaurants. Within months, you could spot them in windows across the city, sometimes right beside a red “Best of Toronto” decal.

By the following spring, Dished Toronto was running monthly food giveaways. The first was at Fruta Libre, a stand in the World Food Market near Yonge and Dundas. It started at 5 p.m., but people lined up 45 minutes early because the first 100 in line got a free Fruta Picada: a cup of fresh mango and other fruit with chili-lime seasoning and a drizzle of chamoy. To get one, you had to show us you followed Dished on TikTok or Instagram. Some of us worked the line checking phones, while others ran live streams or posted stories. The 100 cups went quickly.

Over the summer, the giveaways moved on to places on Ossington, the Eaton Centre, and the Fashion District.

The Google side of the story ended differently. In late November 2023, three weeks before the Act took effect, Google and the government reached a deal: Google would pay Canadian news publishers $100 million a year. The Canadian Journalism Collective, set up to distribute the money, didn’t make its first payments until March 2025.

The money is distributed by headcount, so the biggest legacy newsrooms get the most. What each publisher receives is published online. Over the first two years, Postmedia received $19.5 million, Bell Media $16.8 million, the CBC $13.9 million, and The Globe and Mail $7.8 million. By my count, the top 14 recipients, all legacy media companies, took about 60 per cent of the money. Freshdaily, the blogTO parent company bought by ZoomerMedia, received $454,701. Daily Hive received $942,136.

Whether intentional or not, the Online News Act erased the advantage digital-native publishers like blogTO had built by investing heavily in Instagram while newspapers clung to antiquated and failing models.

Before the Meta block, blogTO had a much larger, more engaged Instagram audience than our legacy media competitors, and that audience generated meaningful revenue at a time when newspapers argued only a government bailout could save the industry.

Consider the outcome. The legacy media companies that lobbied for the law that caused the block lost Instagram presences they had never really built or monetized, and collected most of the Google money. blogTO lost a core part of its business.

In my view, if Google hadn’t come to terms, the government would have had no choice but to abandon the Act. But Google compromised, the money reached the legacy media that lobbied for it, and the government declared a win. If a small group of digital publishers like blogTO got screwed along the way, I suppose we were just collateral damage.

At the time of this writing, the Online News Act is still in effect. A recent survey found that 78 per cent of Canadians under 35 consume news on social media, yet Canadian news publishers still can’t reach this audience on the two biggest social platforms. The government’s inaction suggests it doesn’t see this as an urgent problem.

Some of the Act’s proponents say digital publishers made a mistake by becoming dependent on Meta. We weren’t dependent. One reason blogTO is still around is that it was multi-platform with diversified revenue. Our key mistake was not anticipating that our own government would pass a law that made Canada the only country where news publishers are blocked on Instagram and Facebook.

Earlier this year, I saw a glimmer of hope when the United States named the Act as a trade irritant. Then, in August, the Toronto Star reported that some publishers had been told to prepare for the Act’s death as part of a trade deal. The next day, trade talks collapsed.

Supporters now frame the Online News Act as part of a broader push for digital sovereignty and see repealing it as a concession to Donald Trump. I see it as a chance to get rid of something that should never have been passed in the first place.

Eight months after the Act became law, ZoomerMedia made another acquisition. In February 2024, it announced it was acquiring a brand both blogTO and Daily Hive considered a competitor: Curiocity. The price was $5 million cash.

ZoomerMedia called it the “seventh acquisition in two years” and “the last piece in the puzzle.” Curiocity’s Instagram and Facebook accounts had never been blocked. Meta didn’t consider it a news publisher, and it had never been designated a QCJO.

What happened after that acquisition, in my final year at ZoomerMedia and right up to my last day at blogTO, is the story I’ll tell next.

Note to reader: The opinions in this post are my own. They don’t necessarily reflect the views of ZoomerMedia or anyone who works there.

I had signed the papers on a Friday. ZoomerMedia planned to announce the deal first thing Monday, and I wanted the people who read and followed blogTO, and the people who worked there, to hear it from me at close to the same moment. I spent the weekend writing an announcement for the site and going back and forth with Omri, who was putting together the company’s press release and needed a quote from me.

The release went out Monday morning. In my quote, I called the sale an exciting new chapter. I said that pairing our digital experience with ZoomerMedia’s resources “will allow us to quickly expand in ways that would not have been possible otherwise.”

Moments later I published my announcement. “Some big news today, at least for us, is that we have a new owner,” it began. I thanked everyone who had contributed over 17 years, and everyone who read the site or followed us on social media. Then I posted the link in an all-staff message on Slack and booked a Zoom call for later that morning.

The team was surprised. The two questions I remember most were “What does this mean for blogTO?” and “Why did you decide to sell?” Someone also asked about the price. I told them that ZoomerMedia was a public company, and that the number would have to come from them.

I told them I saw it as good news. We would have a new office at the ZoomerPlex in Liberty Village. We’d have more resources to draw on. We would switch to ZoomerMedia’s benefits plan, which was more comprehensive than ours, and for the first time we’d have support from an HR department. I stayed on the call until there were no more questions, then invited everyone to the ZoomerPlex to tour the building, meet Moses, and see our future office space.

After the meeting, I sent Moses a short note saying how much I was looking forward to what we could build together and how excited the team was. He wrote back quickly. He was eager to meet the team, and he shared my enthusiasm for everything we were going to do.

Getting to that office meant walking past a small shrine to the man himself: photos and press clippings across the decades, a preview of the vintage radios and televisions in his own museum elsewhere in the building, and a framed poster of him sitting in a bathtub full of bubbles. His office had folders and papers everywhere, shelves of magazines and books, a bank of monitors on one wall I assumed let him keep an eye on the news and channels he owned, and a sign for CARP, the national seniors’ advocacy organization he also ran.

I had never met Moses before that day, and in all my years running blogTO, our paths had never crossed. And now here I was, sitting a careful distance from a man who had done as much as anyone to shape what Canadian television looked and sounded like.

I researched Moses before our first meeting. He grew up in the same Montreal neighbourhood as my father, on the same street, and was born in 1942, on a train passing through Tajikistan during the war, roughly two years younger than my dad. We’d also graduated from the same university, McGill, 34 years apart.

It was the night of December 16, 2021, the Canadian premiere of The Matrix Resurrections, and our team was in the photo pit at Scotiabank Theatre on Richmond Street. Nearly 6,000 people were watching on our Instagram live stream when Keanu stepped onto the red carpet.

That night was a payoff. It came from a strategy born out of pandemic necessity. Let me rewind to the start of the year to explain.

Toronto entered 2021 in its second year of lockdowns, and blogTO entered what would become its final full year as an independent company. Our followers on social platforms kept growing, and web traffic reached a new all-time high of 32 million page views a month, and more than 350 million for the calendar year.

But something bigger was shifting beneath those numbers. For years, the website had subsidized our investment in emerging platforms and new initiatives. By 2021, that investment had paid off: Instagram and other social video platforms were on pace not just to be where most people saw our content but also where we generated the most revenue and the most profits.

It took a few weeks for us to accept that we wouldn’t be returning anytime soon. The province had declared a state of emergency, non-essential workplaces were ordered closed, and every projection about when things might reopen kept getting pushed further out.

By the end of April, I ended our lease. The desks and chairs belonged to iQ Offices, so leaving was simple. Team members went back on their own, whenever it suited them, to retrieve their belongings. There was no group goodbye and no last look around. One by one, we collected our things, and that was that.

We were doing an AMA, short for Ask Me Anything, on r/toronto, the city’s main subreddit. I had arranged it with the moderators in advance. Questions had been accumulating before the start time, and we had gone through them and divided them up. We were excited to participate.

We knew the questions would bring up topics we had long wanted to address, given how much misinformation had been spread about blogTO on Reddit over the years.

But before I get to the Reddit AMA, let me catch you up on where blogTO stood as 2020 began.

What few people know is what happened inside the company during those weeks, or that the site whose obituary was written after 14 days went on to become one of the most successful Canadian news brands on TikTok, with more than 1.3 million followers and hundreds of millions of video views a year.

This is the story of Freshdaily, from the beginning.

It wasn’t much of a debut, but getting even that four-second clip posted had taken weeks of prodding. To explain why, I need to back up a bit.

By this point in blogTO’s history, we had long since abandoned the IRL events, printed neighbourhood maps, magazine and other non-digital initiatives we had flirted with in the early years. Now, we were focused on building blogTO as a digital media company, with the view that our future success depended entirely on whether we could lead in digital channels rather than in legacy ones.

But being a digital media company didn’t mean everything revolved around the website. We recognized early on we needed to diversify across multiple digital publishing and distribution channels so we could reach audiences where they spent time and avoid dependence on a single platform. Some of these channels supported the website. Some of them did not; instead, they ran in parallel with no expectation of driving traffic to blogto.com. The content we made for Instagram, for example, was native to Instagram. It was common for us to cover topics there that never appeared on the website, and we had no expectation that an Instagram follower would become a regular website visitor.

This was not conventional thinking at the time, particularly among legacy media, who seemed to see little point in investing in platforms unless they drove traffic back to their websites. For them, the website sat at the centre of their digital ecosystem. For us, it did not.

So I spent a good deal of my time paying attention to emerging platforms that were catching on with our core target audience of 20- to 35-year-olds, or those who would soon age into it.

One platform I kept hearing about was Musical.ly. I took notice when it hit the number one spot on the Apple App Store in the summer of 2015, and again when it sold itself to ByteDance for $1 billion two years later. The app was popular with teenagers, who, in a few years, would be in their twenties and squarely in blogTO’s target audience, but it was best known as a place where people showed off coordinated dance moves or lip-synced to music.

In the summer of 2018, the app was merged and rebranded as TikTok. By that fall, I was reading article after article about how TikTok was becoming the most popular video-sharing app in North America. Its users were still mostly teens, and there was no advertising in the app, but for me the strategy was clear. If this was where digital audiences were going, and video was becoming increasingly important to blogTO, we needed to be on TikTok. And we needed to get there before the opportunity became obvious to other Canadian media brands, none of which seemed to have any presence on the platform.

I remember the first time I brought the idea to the team. We were in one of our weekly meetings, reviewing stats from our recent videos and talking through the shoots planned for the coming weeks. I told them I thought we should expand to TikTok, that I had created a blogTO account, and that I’d like to see them post something that week. I left the choice of what to post up to them, and said we’d review the stats at the following week’s meeting and discuss what we learned.

The response to the directive was underwhelming. Nobody thought posting on TikTok was a great idea. Few on our team used the app themselves, and their perception was that it was a place for dance trends, not the kind of content that made sense for blogTO.

By the meeting the following week, there was still no TikTok video, so I brought it up again and encouraged them to post something that week. Another week went by. Still nothing. It took many weeks for that first video of Raptors fans outside Scotiabank Arena to finally go up.

But that wasn’t the end of the struggle. While we continued to post multiple videos a day to Instagram, Facebook and Twitter, our third video on TikTok, this one from the Raptors championship parade, didn’t materialize until nearly a month later. The first TikTok video featuring someone from our team on camera wasn’t posted until the end of July. It showed Deepa ripping open a spinach pie.

None of these videos got more than a few thousand views. We followed them with a series of food-related videos, but still nothing came anywhere close to the numbers we were seeing on other platforms until we posted footage of celebrities we spotted at TIFF that September. Our first video to surpass 500,000 views came from the World Poutine Eating Championship in October. And on November 23, a simple video we posted of someone making samosas at A-One Catering in Mississauga was our first to reach 1 million views.

It had taken six months of persuasion, posting and encouragement, but by late fall, TikTok was beginning to work. So we started hiring. We posted that we were looking for TikTok creators and applications poured in.

The Raptors run that supplied our first TikTok video was arguably the biggest story in the city that year. Toronto won the NBA championship in June, and everyone in the city was along for the ride. We devoted significant resources to covering the playoffs, the finals and the parade across all of our platforms. I remember being out on the street documenting the parade, where an estimated crowd of millions packed the route to Nathan Phillips Square. The parade went right by our office. People were hanging from trees and climbing on street signs to get a better view. The fake Kawhi Leonard and a Raptors fan who came to be known as Plant Guy were both just steps from our building’s front door.

The Raptors’ most memorable season coincided with another defining story from 2019. In February, a video went viral showing a young woman throwing a chair off the balcony of a downtown condo above the Gardiner Expressway. Police identified her as Marcella Zoia, and what followed was a story that kept producing new twists and turns all year: the memes, her expulsion from school, her court appearances, her guilty plea in November and her appearance courtside at a Raptors game days later. Lauren wrote most of our Chair Girl posts. The posts performed so well that we just kept following the story.

Not everyone approved. Over the course of the year, we were flooded with comments and emails complaining about the coverage. One reader wrote that we were “making these people famous” and that “she committed a serious crime and blogTO should take that seriously instead of showcasing her as a wannabe celebrity.” Another was convinced the posts had to be undisclosed sponsored content, because why else would we write about Chair Girl’s birthday?

The complaints were one data point, but the analytics told a different story. Readers had an insatiable appetite for the topic. We let analytics guide our decisions about which topics to pursue, and in this case the data was unambiguous: the story was generating significant views and engagement, so we kept covering it.

Cannabis was the year’s other recurring theme. Ontario’s first legal cannabis stores opened that spring, and the first one in Toronto drew a massive lineup. The city was soon filling up with both legal and illegal weed shops. It seemed like every day brought a new store opening, and that every neighbourhood had at least one per block, while the city struggled to shut down the illegal ones.

There was no shortage of things to cover, and the digital tools and analytics at our disposal made it easier than ever to home in on the topics that mattered to our audience. In doing so, we continued to phase out more of the content that had shaped blogTO in our first decade, including in-depth coverage of local music, arts, film and fashion. Our editorial resources were increasingly shifting toward what aligned well with the social media algorithms of the day.

Among them were topics that sparked outrage or tapped into hot-button issues, such as the rising cost of living in Toronto and the staggering increase in rent. Misha’s latest recurring column, Rental of the Week, was just one example of this. Her selections often shocked readers with just how bad Toronto’s rental options had become. One week, it was an East York basement whose “kitchen” amounted to a hot plate in the boiler room and a mini fridge shoved under a particleboard counter. Another week, it was a furnace room near the Junction marketed as a “funky micro studio,” with the building’s plumbing running through it. Posts like these made people question whether they still wanted to live in the city or should just pack up and move to Hamilton.

We were still doing all of this without a Managing Editor. As I wrote in my previous post, the search for Derek’s replacement was challenging, and the role wouldn’t be filled again until the fall of 2020. In the meantime, Lauren continued to step up. She was now managing a group of reporters we had started referring to as the news team, and that team grew considerably in 2019.

Mira Miller joined in the spring as a news reporter. Working alongside Lauren, she helped expand our coverage of breaking news and what we sometimes called social news, writing up whatever was trending or going viral, like the time someone filmed a bizarre standoff between a turkey and a motorcyclist.

Hannah Alberga came on that summer while completing her Master of Journalism at Ryerson. She mostly worked with Lauren and Mira on news, but also dipped into other topics, covering everything from a Ford Fest in Etobicoke to a traffic box painted as an optical illusion to massive lineups at the first-ever Tim Hortons innovation cafe.

Olivia Levesque also covered news for us as a freelancer, writing up stories like a woman being charged after a viral video showed her hurling racial slurs in a parking lot, Shawn Mendes and Camila Cabello spotted making out at a Toronto restaurant, and the vandalism of the Old City Hall cenotaph one day after Remembrance Day. We wanted to bring her on full-time, but she left to take a job with the CBC in Thunder Bay.

Becky Robertson joined near the end of the year and settled in quickly alongside Lauren and Mira. Her early posts captured the range of our news coverage, from a dog’s final walk that left readers heartbroken to Toronto saying goodbye to its last old TTC streetcars.

On the photography side, our team took on a different shape. We needed fewer photographers covering things like concerts and art shows, and more shooting restaurants, pop-up shops and food festivals. As some of our long-standing freelance photographers moved on, we brought in new ones.

One of these new photographers was Fareen Karim. She was a friend of Deepa’s and had previously shot assignments for Daily Hive. We brought her on to handle editorial shoots for the website and social media, as well as sponsored Instagram shoots. Fareen mostly collaborated with Amy and Tanya, but she also worked directly with Jaclyn, who, by this point, was increasingly busy organizing paid content initiatives across our social platforms.

With Lauren running news, I helped out by getting more involved in editorial operations focused on food, lifestyle and events, working closely with Amy, Tanya, Lisa and our freelance team. That included planning weekend content for the website, which we would write, edit and schedule in advance, since we usually didn’t have staff scheduled to edit and publish new content on weekends unless it was time-sensitive.

I also led many of our weekly team meetings, where we reviewed analytics, pulled competitive insights from CrowdTangle and other sources, reviewed our highest- and lowest-performing content, discussed new pitches, and planned for the coming weeks. These were integrated meetings across the web, video and social teams, plus Dani on the podcast. Eventually, they ran too long, so we split them into two: one we referred to as the video meeting and the other a broader editorial meeting.

As our audience and influence grew, so did the volume of complaints about our coverage. People left negative comments on our Instagram posts or aired their grievances on Reddit, Twitter and in Facebook groups. DMs and emails arrived in a steady stream.

The complaints took many forms, but a few types came up again and again.

One of the most common was complaints from businesses about what we wrote about them. When Amy wrote a negative post about GarfieldEATS, the Garfield-themed restaurant that had opened on Bloor St., a publicist working on the restaurant’s behalf emailed to ask that the article be taken down. I asked whether there were any factual inaccuracies in the article that needed correcting. The response was a lengthy email accusing Amy of ill intent, character assassination and a personal vendetta. A few weeks later, another employee of the restaurant emailed to ask whether there was “a fee associated with the article for its removal as so-called crisis management fee,” which they were prepared to arrange in addition to spending money with us on advertising. There was not.

Another frequent type was complaints that we hadn’t covered a business at all or had left it out of one of our listicles. The most memorable came from a restaurant in Leslieville. When Amy published her picks for the top new restaurants in the neighbourhood, a manager there sent us a string of late-night emails calling us corrupt, accusing us of promoting only places that paid us, threatening to fight back with lawyers, and declaring that blogTO was no longer welcome at his venue.

I replied that I wasn’t sure why he was sending such aggressive and hostile messages, and that disagreeing with something someone on our team wrote didn’t warrant that sort of behaviour. A few weeks later, the restaurant owner emailed me an apology. He said he had just learned about the emails, and let me know the manager had left the restaurant and was no longer associated with it. He invited us to come in and give the restaurant a second chance. I thanked him and told him the restaurant had been shared with our team for consideration, noting that we received many similar requests but couldn’t visit every restaurant in the city.

There were also complaints that our travel coverage was making places too popular or too crowded. I remember when the Grey Sauble Conservation Authority asked us to remove a post Katherine wrote about Eugenia Falls. Their issue was that Instagram photos we had embedded in the article showed people in out-of-bounds areas. There had been a recent fatality at the falls, as well as a separate serious fall, both tied to that kind of unauthorized access. I explained that removing a post went against our editorial practices and that a better resolution was to swap some of the photos and update the post with an Editor’s note.

And then there were complaints that we had covered something we shouldn’t have. A woman who had worked for ten years next door to a boutique hotel on College St. once wrote asking us to delete our article about it and print a retraction, describing at length the criminal activity she said she had witnessed around the property over the years and arguing it was not a place anyone should be encouraged to visit. Among the things she claimed to have seen with her own eyes were drug deals, beatings of both women and men, and police executing search warrants and emerging with laboratory equipment. We left the article intact, but made a note not to feature it in any future neighbourhood guides.

There was one more common type of message that deserves a more thorough explanation, because it involved a company impersonating us.

As I described earlier in my Substack, it was standard practice for us to send businesses a letter and a window decal congratulating them for placing first in one of our Best of Toronto polls, and many businesses proudly displayed these decals on their front windows and doors. Over the years, we also sent some businesses printed versions of articles we had written about them on blogTO that they could mount on a wall. What we never did was create plaques that businesses could purchase to commemorate their appearance on one of our best-of or top lists.

And yet those plaques exist all around Toronto today.

We first got tipped off in 2018, when local businesses started contacting us about the scheme. The owner of Greta Solomon’s, a much-loved but now shuttered restaurant in Leslieville, wrote to say she had received a phone call from a company called Top Rated Online out of Ann Arbor, Michigan, claiming to be affiliated with blogTO. They congratulated her on the restaurant being named one of the best French restaurants in Toronto, and told her that if she wanted a plaque to mark the achievement, she would have to purchase it. She emailed us to ask whether we worked with this company or if it was a scam. I told her it was a scam.

Another business owner wrote to us a few weeks later after receiving a call from “Troy from blogTO” about our best patios list. She wanted to confirm the caller was a real human. I told her nobody named Troy worked for blogTO.

The emails and DMs kept coming, so we posted notices on our social platforms warning local businesses about the scam. Unfortunately, many businesses never saw the warnings and never contacted us after hearing from Top Rated Online. Instead, they bought the plaques, and I would often notice them hanging in restaurants, cafes and other local businesses I visited around the city. Some of these small businesses messaged us after the fact to complain about the poor quality or about the plaque not being what they expected. We pointed them to our social media posts calling out the scam.

After a number of months, it became clear this plaque problem wasn’t going away. So after some sleuthing, I tracked down the person behind Top Rated Online. His name was Sean. At first, I pretended to be an interested customer to hear his sales pitch and pricing details. Then I revealed myself as the founder and publisher of blogTO and told him to cease and desist.

But instead of doing that, he responded with a proposal for a “strategic partnership.” I declined his offer and reaffirmed my request that his company refrain from contacting Toronto businesses about anything related to blogTO. He replied that fair use and trademark law permitted his products and he reserved the right to continue his sales efforts. He even offered to design the plaques so they were “mutually acceptable” and asked me to share my reasoning for not proceeding. I told him plaques were just not a fit for us and asked him to respect the decision.

He didn’t. The reports from local businesses didn’t stop, and a few months later I contacted him again, telling him to cease the activity immediately, that he had no permission to market products using the blogTO name or to create plaques using our logo, photos or article text, and that further reports would leave us no choice but to take legal action.

He just kept selling. I never found the time to pursue more aggressive action against him.

Years later, after blogTO was acquired by ZoomerMedia, I flagged the issue to Omri Tintpulver, ZoomerMedia’s Chief Operating Officer. He said he would consult with the company’s lawyer. I’m not sure what came of that discussion. I still see the plaques around the city today.

Even though much of our focus in 2019 had shifted to video, the blogTO website kept growing. The business was also squarely profitable, so we continued to invest resources in the website, tweaking and enhancing it and adding new features and functionality.

One update we made to the website during this period was to add a dedicated section for our video content and to give video greater prominence on the home page. The update meant the website more fully reflected the scope of our content operations, but we quickly learned that people didn’t come to the website to watch videos. Videos on the website drew a tiny fraction of the views they got on social platforms.

To support the growing volume of content created by our news team, we also increased our use of push notifications, which we had added to both the blogTO app and the website using a tool called OneSignal. Our main use case for them was breaking news alerts. Whenever we sent one, we would watch the traffic to the article immediately skyrocket on Chartbeat as users opened the notification. It was exhilarating, even if the surge was short-lived.

Around this time, we also formed a partnership with Captivate, the company that operates digital screens in office-building elevators across Toronto, primarily in the Financial District. Under the arrangement, blogTO news headlines were displayed in elevators throughout their network. It wasn’t a revenue-generating initiative for us, but it cost us nothing and kept the brand visible to the marketers and advertising professionals who worked in those buildings. It also blocked competitors from taking the space.

One new initiative that did generate some revenue was on the affiliate front. Our relationship with Universe for event ticketing had produced a regular trickle of revenue, so we decided to add Booking.com to the mix. When we mentioned a hotel in a website article, we included an affiliate link and earned a percentage of any bookings made through it.

The biggest investment we made in 2019, though, is one I haven't mentioned yet. I felt it was time to circle back to the vision I had when I launched the company in 2004 under the corporate name Freshdaily Inc. We would recruit a new team and launch a national media brand called Freshdaily. But the launch wouldn't happen without plenty of behind-the-scenes drama and controversy. I'll get into all of that in my next post.

There were many new faces on the team. Lisa Power was now leading our events coverage. Lori Harito took on fitness and wellness writing. Katherine Palumbo brought strong subject-matter expertise to our travel content, covering day-trip and weekend excursions from Toronto.

Tanya Mok became a core member of the team that year, and of all the people who worked with us over the years, few had a more complete skillset for what blogTO needed. Tanya had all the digital media skills but also the kind of deep knowledge and instinct for the city that was hard to find. Her versatility allowed her to cover a wide range of subjects, from general news to food and restaurants, events, and Best of Toronto lists. I particularly appreciated her features on changing pockets of the city, such as Geary Avenue and Sterling Road.

Misha Gajewski came on as a freelancer to handle the bulk of our coverage of houses and condos for sale. Misha remains in the role today, and over time her posts expanded from a weekly cadence to almost daily. She was never shy about her assessment of how properties were decorated or whether she thought they were worth the asking price.

Her posts regularly drew angry emails from realtors upset about how their listings were described or offended that we had never sought their permission in the first place to write about them. One email, typical of the genre, demanded that we “remove the post from the internet immediately,” warned us that we would “hear from lawyers soon,” and assured us that the “seller and buyer are highly educated and won’t tolerate these privacy violations.”

I always gave the same response: we were an editorial operation, and what we published was news, not advertising for their clients.

The most significant change to our team in 2018 wasn’t who arrived. It was who left.

In March, Derek resigned. He had been with blogTO for nearly a decade and had served as Managing Editor since 2011. Under his watch, the site’s editorial operations had matured in every meaningful way, and traffic had climbed to more than 17 million page views a month. blogTO was demanding work. Derek regularly put in evenings and weekends to keep the operation running, and after nine years at that pace, he was ready for a role with a more sustainable schedule. He left for a position at Ryerson (now TMU).

I organized a team lunch at the Walrus Pub & Beer Hall, which had recently opened in the Financial District, a short walk from our office, so everyone could see Derek and reminisce before he moved on.

When word of his departure got out, I noticed some people in the industry openly questioning whether blogTO could continue to thrive without him. That spoke to the significance of his contribution, and they weren’t wrong to recognize it. Derek had played a central role in building blogTO into what it had become. But he had also spent those years helping build a foundation, a team and a set of systems that didn’t depend on any single person to sustain them. In his absence, other team members stepped up. Lauren took on additional editorial responsibilities. Aaron continued to lead video. Jaclyn ran social. I picked up a share of Derek’s day-to-day work while I searched for a replacement.

That search proved far harder than I expected. Every previous Managing Editor (Tanja, Jerrold and Derek) had been promoted from within. There was nobody on the current team who was right for the role or wanted the weight that came with it. From my perspective, the position demanded deep knowledge of the city, experience running a digital newsroom, sharp copy-editing and headline-writing instincts, a strong eye for photography, and the specific editorial sensibility I was looking for. The bar set by Derek and his predecessors was high.

It took a full year before I found a candidate I thought could grow into the role, a journalist who had previously worked at the Huffington Post. Six weeks after starting, she resigned. I tried to convince her to stay, but she had decided the role wasn’t for her. It wouldn’t be until the fall of 2020 that we found someone else to fill it.

By 2018, it had been roughly a decade since blogTO had published a podcast, and the medium had changed considerably. In the early years, we had struggled to attract advertisers and grow our audience, and distribution was concentrated almost entirely through iTunes. By now, an estimated 10 million Canadians were listening to podcasts. Distribution had expanded across a range of apps and platforms, and the advertising infrastructure had matured substantially. It still wasn’t the era of video podcasts and clips that dominates today, but podcasting had moved well beyond the early, experimental phase.

With the website, social and video operations all humming, I felt we had the bandwidth to get back in. I was prepared to run the podcast at a loss for a while, as long as the product was strong and the audience grew.

We posted the role of Podcast Host and Producer on our website’s jobs board and received a flood of applications. Two candidates who stood out were both working in the radio division at Rogers Media. Their initial interviews went well. They asked detailed questions and expressed genuine interest in the role. As part of the process, I asked each of them to produce a sample podcast.

Within days, both candidates emailed me to withdraw from consideration. A few months later, Rogers Media launched the Frequency Podcast Network and its flagship show, “The Big Story,” a daily 15-minute podcast covering the day’s major headline. Both candidates were part of the production team. It’s hard not to conclude that they had gone through our interview process for competitive research.

But I wasn’t overly concerned because the applicant I had already zeroed in on was Dani Stover, an on-air host at Toronto radio station Indie 88. I was a long-time fan of her work and was thrilled when she applied. It didn’t take long for her to be hired for the role. We also brought on Jason Perrier part-time to edit interview segments, add music, and master the audio.

The format for the podcast would be somewhat influenced by The Daily, the New York Times podcast that had launched the year before. We named the show “Only in Toronto” and hired illustrator Sarah Brown, who had been a freelance writer for the site, to design the podcast cover art.

Each episode ran about 20 minutes and was published daily, Monday through Friday, timed for a 4 p.m. release to catch commuters heading home. Each show delved into a particular topic while also covering the latest local headlines.

The first episode, which aired on June 1, 2018, explored Toronto’s chicken restaurant scene with interviews from the people behind the newly opened Chica’s Nashville Hot Chicken and the longstanding St. Matthews BBQ. Episode two tackled the controversial King Street Pilot project. The format gave us a way to cover the same kinds of stories we published on the site but with layers of context and personality that writing alone couldn’t deliver.

Producing a daily podcast was, as Dani later described it to me, hard and humbling. She was essentially a one-person team, but she leaned on other members of the blogTO team for restaurant insights, event recommendations, and interviews. Almost everyone at blogTO appeared on the podcast in some capacity. The pace was relentless. Dani once compared it to the Lorne Michaels line about Saturday Night Live: the show doesn’t go on because it’s ready; it goes on because it’s 11:30. Or in her case, 4.

Some of the best episodes showed what the podcast could do that a written article couldn’t. Dani got a private tour of Remington’s Men of Steel, the legendary strip club on Yonge Street, just before it closed. The owner walked her through the empty building for about an hour. When the Raptors won the championship in 2019, she spent the day at Nathan Phillips Square collecting audio from the thousands of people who had gathered, then went home and assembled the episode that evening.

The podcast drew listeners well beyond Toronto. Dani also heard from people who listened because they were new to the city and it was helping them learn English.

The podcast launch was well received and covered by the trade press. I was a devoted listener myself. But over time, it became clear that growing the audience would be a struggle. The response to the first episode was encouraging, but that initial audience remained the high-water mark. We eventually adjusted the format and experimented with different approaches, but nothing moved the numbers.

In September 2020, we rebranded the show as the blogTO Podcast and scaled back to twice-weekly episodes. Episode lengths ranged from 15 to 30 minutes, with each one focusing on a single topic. The lighter schedule eased the production pressure but didn’t solve the growth problem. We brought in some advertising over the life of the show, but not enough. As we neared the end of 2020, I couldn’t see a way forward that didn’t mean continuing to operate at a loss.

It was a painful decision. I loved the podcast and thought Dani was doing excellent work. Over nearly 500 episodes across two and a half years, she had built something that captured a genuine love for Toronto, and I felt that it was a personal failure that I couldn’t find a way to make it sustainable. The final episode, a story about Blake Street in Toronto, aired on November 30, 2020.

Want to listen to the podcast? Unfortunately, that’s no longer possible. While the entire podcast archive remained online after ZoomerMedia acquired blogTO, it became unavailable sometime after I left the company.

While we didn’t have meaningful competition in the podcast space, the competitive landscape in digital media was shifting to reflect broader changes in how people consumed local media. For most of blogTO’s history, the discussion of competition had mostly centred on websites, apps and platforms. Now the important battleground was Instagram, and a new generation of media brands was emerging there, almost all of them built exclusively on that single platform.

Competition was still coming from every direction. US and global brands had entered the Canadian market. Instagram-only accounts focused on specific verticals, such as food or events, were carving out audiences. And a smattering of newer digital media brands were building out city-centric strategies across multiple markets, the same multi-city approach I had tried to execute years earlier with Beyond Robson and Midnight Poutine. Meanwhile, most legacy media in Canada remained slow to invest in Instagram, leaving a vacuum that all of these new entrants were rushing to fill.

Two accounts caught my attention more than others.

6ixBuzz had started as a meme and repost account focused on Toronto hip-hop and street culture. Founded by Abraham Tekabo, who operated anonymously for years, the account grew into one of the most-followed and influential Toronto-focused presences on Instagram, eventually amassing millions of followers. Their content leaned heavily on crowdsourced viral videos, but they also conducted street interviews and covered music and nightlife, and featured material that drew considerable controversy.

Curiocity landed on our radar when we noticed they were repeatedly using our team’s photos on their Instagram account without permission. It got frequent enough that I emailed the founder, Mark Montanini, to flag it. He was gracious about it, called it an “unintentional mistake,” apologized and removed the images.

Curiocity operated out of Calgary and relied on freelancers to produce content for Instagram accounts in multiple Canadian cities. They didn’t appear to have much local knowledge of Toronto and had a habit of echoing our coverage: a topic we had posted about would almost certainly appear on the Curiocity Toronto account a day or two later. They say “imitation is the sincerest form of flattery,” but it was mostly just annoying, especially because the strategy seemed to be working for them.

As new competitors emerged, one that had been there since our founding back in 2004 quietly faded away.

On February 6, 2019, Daily Hive announced it had acquired Torontoist. By this point, the site had completely lost relevance after St. Joseph Media took it over and had essentially been dormant for about a year.

The announcement was full of promises. Daily Hive’s editor-in-chief, Farhan Mohamed, told Canadaland that the Torontoist archives would “remain online indefinitely” and described the site as “a living library for anyone interested in researching the city.” The acquisition post on Daily Hive pledged: “Everything you loved about Torontoist will continue, with just a bit of our signature flair.”

None of it held. The Torontoist brand was absorbed almost immediately. Its social feeds were merged or rebranded to bolster Daily Hive’s own presence. And despite the assurance that the archives would remain a living library, they were eventually taken offline.

Former Torontoist Editor David Topping wrote about the loss on LinkedIn, noting that the archives had been used by journalists, academics, researchers, and at least one author who relied on them to establish the chronology of a novel set in Toronto. “This is a too-common thing on the internet,” he wrote. “It’s not the end of the world. But it is the end of one world.” The redirect page that replaced the site read “The Torontoist was sold to Daily Hive,” which prompted Derek to comment: “They even added a ‘the’ in there to add insult to injury. There was a lot of excellent writing in those archives. What a shame.”

Years later, after ZoomerMedia had acquired blogTO and Daily Hive was under the same ownership, I suggested putting the Torontoist archives back online. Nobody objected, but nobody could find the files. They had somehow been lost over the years.

While Daily Hive was making moves, Narcity was also on the prowl for acquisitions.

Since 2016, founder Chuck Lapointe had been sending me periodic emails, “wanting to know more about [me] and [my] business.” I had received similar outreach from the founders of Daily Hive and simply ignored them all. From my perspective, all of these brands were trying to gain ground in Toronto and capture both our audience and our advertisers. I saw no benefit in helping them understand how we operated. The less any of our competitors knew about us, the better.

At the start of 2019, Chuck reached out again, this time suggesting lunch or a beer. As usual, I declined. But later that year, I happened to be in Montreal and was curious enough about Narcity’s operation to book a meeting not with Chuck, who wasn’t around, but with Patrick Lauzon, a Managing Partner. We had a cordial conversation, and afterward Patrick sent me the directional terms for a potential acquisition.

Narcity wanted to buy blogTO at a multiple of five to eight times EBITDA or one to two times revenue, and they would keep me on, at least for a while, in an advisory role. If this didn’t work for me, they were also open to something they called a franchise structure: Narcity would take a 51 per cent stake in blogTO, and assume control of technology and sales. In this scenario, I would remain on board for the foreseeable future, and lead the content strategy.

I didn’t consider the offer for more than a second. If there was going to be consolidation in the industry, I believed blogTO should be the one doing the acquiring. I viewed blogTO as the stronger, more established brand, even though Narcity was now in multiple markets. The idea that they thought they could buy us was more insulting than it was flattering.

In my next post, I’ll pick up in 2019, when blogTO made its next big platform bet by launching on TikTok.

So that’s what we did. Over the months that followed, we assembled the group of people who would shape the look and personality of blogTO’s video content for years to come.

Deepa Prashad was our first hire. Aaron and I met her in The Vault, the basement space in our office building at 250 University, a room originally built to store gold and bullion when the building belonged to the Bank of Canada. We could see she had star talent. She was relatable and had a natural energy on camera that you can’t teach. We offered her a role almost immediately, and she started with us a week later.

Deepa was a hit right away. She brought infectious energy to coverage of events like the Taste of Manila street festival. She dressed up as Wonder Woman to cover cosplay at Fan Expo. She tested the cast of Crazy Rich Asians on Toronto slang on the red carpet at the Toronto International Film Festival.

Our followers loved her. Advertisers took notice, too. Many of the brands that came to us for video wanted Deepa involved. Before long, she was being recognized on the street by people who knew her from our videos.

We proceeded to build a team around Deepa and Aaron. We needed more videographers to shoot and edit videos. That led us to bring on Adam Seward, Ron Quitoriano and Jason Pham, all key members of our team who contributed incredible work during their time with us.

Carrie Oehm initially applied for a writing role, and we turned her down. But she didn’t take no for an answer and pitched herself for a role on the video team instead. We quickly realized that her real strengths were on camera and that she could be a significant asset in a different capacity than what she had originally applied for. Within a few months, she was a regular presence in our videos.

Azalea Hart had already been creating video content on her own YouTube channel before joining the blogTO team. She had a natural on-screen warmth that made her a pleasure to watch, always with a big smile, and she was so easy to work with. Her coverage of events like Tamil Fest and Caribana showcased both her personality and her ability to connect with whatever she was covering.

Dhanung Bulsara, who goes by D, wrote to us out of the blue one day asking if he could join the team. D brought a contagious energy to everything he covered, whether it was the opening of Jollibee’s first Toronto location, a build-your-own bubble tea cafe or Salsa on St. Clair, where he showed off his dance moves. D was up for anything.

Darren (DKLO), our longstanding reporter who typically covered the food scenes in Scarborough, Richmond Hill and Markham, also began working with our videographers, helping to cover events like the Night It Up! night market and the opening of restaurants like Omni Palace, a Chinese hand-pulled noodle chain.

Video shoots were generally structured to stay under two hours, with edits held to roughly the same timeframe. This allowed us to keep our per-video production costs to a minimum since we produced a large volume of editorial videos that didn’t generate revenue. We knew that each video was an investment in building our following on Facebook and Instagram, which we’d ultimately recoup from selling videos, stories, and other social media posts.

It’s probably worth taking a moment to reiterate that we never spent money on advertising to promote blogTO. I always felt that investing money in creating editorial content was better than anything advertising could buy. Nothing did the job better than creating a great editorial video that generated hundreds of new followers and had dozens of potential advertisers see it and immediately want it for themselves.

Best practices for effective social video content are well-documented these days, but back in 2017, we were figuring them out through trial and error like everyone else. The format that we arrived at and that Aaron codified in the style guide was built around the first two or three seconds. That window determined success. Every video opened with the most compelling footage we had, overlaid with a bold, short sell in large type. “This is Toronto’s new CHEESE FOAM BUBBLE TEA.” “Now you can eat DEEP FRIED WHOLE CHICKEN.” If those opening seconds didn’t stop someone from scrolling past, nothing that followed mattered.

One thing we learned early on was that less polish often meant more authenticity, and authenticity mattered more to our followers than professional production value. When the Toronto Islands flooded in 2017, we posted raw, unedited clips of the flooding, and the views and engagement were enormous. We started referring to these internally as “raw clips,” and they became a regular part of our output alongside the more produced content. This less-polished approach was a harder sell to advertisers, who instinctively wanted something with commercial-grade production values and scripted messaging. We had to consistently make the case that platform-native content outperformed content that looked and felt like an ad.

While video was taking off, the website was also growing rapidly.

Phil Villeneuve joined as Events Editor. We had been familiar with Phil from his Dancing Phil videos on YouTube, where he’d film himself dancing in front of unsuspecting strangers in public places like the Eaton Centre. Before blogTO, Phil had been the Editor of FAB Magazine, a pioneering Toronto LGBTQ publication that ran for nearly two decades before closing in 2013. Everyone who worked with Phil liked him. His regular event round-ups became a staple of the site, and his curation of events for those lists was excellent. He also wrote about other topics, such as the thriving state of motorcycle culture in Toronto and a feature on the city’s independent record stores.

Amy Carlberg took on the primary food writing role after Liora left for Daily Hive. Amy was constantly out in the city with Hector or one of our other freelance photographers, covering restaurant openings, cafes, bakeries, bars and brewpubs. Many of the site’s Best of Toronto lists were written by her. She also covered business closures, which became some of the most consistently popular content on the site. Closure stories spread instinctively on Facebook. People would pile into the comments to mourn a favourite spot, complain about another rent increase, or vent about a condo development swallowing a neighbourhood institution.

Lauren O’Neil came to us from the CBC. She became our primary breaking news reporter and eventually the most senior editorial voice on the team. Lauren was prolific and possessed a writing style that felt made for blogTO: conversational, sharp, witty and deeply attuned to internet culture. She often covered the most viral stories, like the time a TTC rider was caught on camera screaming racist slurs, when selfie seekers shut down a sunflower farm near Toronto, or when a man was spotted riding an ostrich through the city. Lauren had a sense for what would resonate and had the speed to get it published before anyone else.

The video and website operations ran largely in parallel during this period. Aaron led the video side. Derek ran the website. Jaclyn managed social media, serving as the point where both content streams converged. Occasionally, a photographer or writer would cover the same restaurant or event as the video team and make a cameo in a video, but beyond that, the two teams mostly operated in silos.

As the team grew, the supporting infrastructure was maturing too. We started offering health benefits to full-time employees. Salaries were now at competitive rates for the industry. Full-time staff received annual raises, usually at least 15 percent. We still didn’t have anyone handling HR or recruiting tasks, which fell to me, but managing payroll had become such a time drain that I outsourced it to my accountant.

The internal documentation during this period reflected how seriously we took the craft of what we were building. We maintained a detailed style guide that often surprised new hires. Many found it overwhelming.

The guide started with the basics. The spelling of blogTO, which people routinely get wrong. Always lowercase “blog,” uppercase “TO,” one word. Not BlogTO. Not BlogTo. Not blog.T.O. Not Blog Toronto.

We maintained a list of words that were never to appear on the site. Most of these were just ones that personally annoyed me, like mouthwatering, eatery, resto, mobile kitchens (when referring to food trucks) or “strip” when referring to a street like “The Ossington Strip” (shudder). We also instructed the team to avoid industry jargon such as “quick service” and “fast casual” when referring to restaurant types. We had a 10-item checklist to keep in mind when writing headlines.

Writers were expected to assume that readers were familiar with their city. You couldn’t write something like “Toronto’s Beaches neighbourhood has no decent sushi restaurants.” Instead, you wrote “The Beaches has no decent sushi restaurants” because the reader already knows that The Beaches is a neighbourhood in Toronto. (Don’t get me started with The Beach vs. The Beaches debate).

Writers were instructed to avoid “we” when stating opinions or making assertions. When you wrote for blogTO, you spoke for yourself, not for the site.

Neighbourhood boundaries had their own detailed section. Writers needed to understand precisely where one neighbourhood ended, and the next began. Queen West runs between University and Palmerston. West Queen West ends at Dufferin, after which it becomes Parkdale, which is bookended by Roncesvalles. Getting these wrong in a city where people take their neighbourhood identity seriously was a reliable way to fill our comments section with corrections.

We also asked writers not to lean on stereotypes. The example in the guide: just because someone works in finance doesn’t mean they’re a douchebag.

Photography wasn’t treated as something used to fill a required slot on the page. It was a strategic tool. Because social feeds had become a primary driver of traffic to the site, the lead image on every article had a specific job: stop someone from scrolling past and compel them to click. We told the team to always choose the most arresting, engaging or provocative image available. We also had particular rules for food photography. Photos of food at restaurants had to look natural, as though taken by someone sitting at a table about to eat. Anything that looked staged or was missing table settings was off limits.

Beyond the main style guide, we had a separate 100-page document that covered headline strategy, URL formatting, SEO requirements and caption guidelines for every recurring content type on blogTO.

Everything we were doing seemed to be paying off. Page views climbed 50 percent from the previous year and eclipsed 15 million per month. By 2018, our Instagram had grown to 420,000 followers, and Twitter and Facebook to over 630,000 each. Our Instagram posts routinely generated upwards of 200,000 impressions.

In any given week, we published multiple articles that exceeded 100,000 page views: a raccoon causing a delay on the TTC; a hostage situation unfolding on King West; a map tracking Toronto home prices by subway station. These were the kinds of stories that could take off in a heartbeat and drive enormous traffic in a single day.

When new writers joined the team, they couldn’t believe how big the numbers were. Our internal baseline for a successful post was 20,000 page views. Anything below that threshold was considered to have underperformed, and its topic would face increased scrutiny in future pitches.

Beneath the topline numbers, the composition of our traffic was shifting. Best of Toronto content, which had been the backbone of the site for years, peaked in 2014 and had been declining slightly year over year, though the numbers remained solid. Traffic to the restaurants section was flat, but general food news, including openings, closings and other food-related coverage, was gaining momentum. The fastest-growing areas of the site were news and real estate. Home page visits were steadily rising, a sign that our direct audience continued to grow even as more readers arrived through social platforms and search.

One tool that proved indispensable was CrowdTangle, a Facebook-owned analytics platform that let publishers track how their content performed and, even more importantly, what competitors were posting, how frequently, and how much engagement they generated.

The data consistently confirmed what we already sensed: we were posting less frequently than competitors like Narcity, Daily Hive, and the Toronto Star, all of whom were publishing at least twice as much content, but we were generating significantly more engagement than any of them. Legacy media publications like Toronto Life and Now Magazine were not even remotely competitive in the digital space, producing a tiny fraction of the engagement we were seeing.

By 2018, it’s not a stretch to claim that blogTO had built the most comprehensive social media advertising offering of any media company in Canada. It’s also important to remember that the influencer economy hadn’t yet fully emerged. Social platforms were still building out their advertiser tools. Most digital ad spend was still directed at websites. Only the most forward-thinking marketers were spending meaningful money on Instagram.

I’ve often heard it said that blogTO was the original influencer account in Toronto, and with team members like Deepa, Carrie, Azalea, D, and DKLO, it’s a claim I think would be hard to dispute. We had figured out how to optimize video content for social media and monetize it before most of the industry understood that social video could be a core revenue stream big enough to build a business around.

In fact, legacy media executives were largely oblivious to how much we were making from our social accounts and, in an era when they were complaining that Facebook and Instagram were capturing all the advertising dollars, they were completely missing out on a golden opportunity to grow their business.

I once interviewed someone for a job who was, at the time, the Social Media Manager for the Toronto Star. I asked her why the Star’s Instagram was so underdeveloped. She told me the higher-ups at the paper gave her no resources for the account because, they said, Instagram couldn’t generate meaningful referral traffic to the website. They didn’t see the point.

What they obviously didn’t understand was that driving traffic to the website wasn’t the reason to invest in Instagram. We treated Instagram as distinct from the website, not something used to support it. We recognized it had its own audience, so we invested in creating original content native to that environment, with no expectation that the audience would leave the platform.

The strategy seems obvious now, but it took many years for most Canadian media companies to figure this out. Now, with Canadian media blocked on Instagram due to the Online News Act, they can at least take these lessons to TikTok.

One loose end I should probably mention before I go any further. In late 2016, we spent about $50,000 to update the blogTO iPhone app to match the new website design. This project was a breeze, and the app continued to grow its user base and get high ratings in the App Store.

The corresponding Android app finally went live in 2017, but it was plagued by crashes and persistent bugs. We spent nearly two years trying to resolve the issues, but the app received low ratings, and the number of users never came anywhere close to that of the iPhone app. I had grown increasingly frustrated by our inability to bring it to the quality I wanted, despite years of investment, and decided to cease supporting it. I pulled it from the Google Play Store in 2019. blogTO lacked an Android app until 2025, when ZoomerMedia released a new version.

After all these years and countless dollars spent on app development, maintenance, and upgrades, my appetite for spending significantly more on apps had waned. Instead, I was interested in devoting time and resources to growing audiences on other platforms. One of these new platforms actually didn’t cost us any money at all.

Toronto’s large Chinese-speaking population is relatively underserved by food and lifestyle media as well as local news. Years earlier, we had discovered that yorkbbs.ca, a popular Chinese-language forum for Chinese Canadians and students in the GTA, had been translating large volumes of our content into Chinese and presenting it as their own work. If nothing else, this demonstrated there could be demand for blogTO content among Chinese-speaking audiences.

So we partnered with a company in Richmond Hill to manage blogTO accounts on WeChat and Weibo, the two most popular Chinese-language social platforms of the day. A selection of our content was translated into Chinese daily, and fun graphics and illustrations were created specifically to resonate with audiences on these platforms.

The arrangement cost us nothing since the partner handled everything in exchange for a share of whatever revenue we generated on these platforms. Follower growth and engagement were respectable, but the revenue never materialized into anything meaningful. It was a no-risk experiment that we kept going for a few years before our partner folded their operations and moved on to other things.

Thirteen years after launching blogTO, the impact we were having on the city was hard to miss. After we posted videos featuring local businesses, some owners told us their businesses had boomed so much that they had to temporarily close their doors to manage the demand.

Many promoters who tracked how attendees heard about their event now cited blogTO as the number one source of referrals. A keepsake I still have from this era is a photo the organizers of the Wychwood Old Book and Paper Show sent me, showing their handwritten results from an informal survey they conducted, asking attendees how they had heard about the event. blogTO was the number one source by far.

These were small but tangible confirmations of something we could feel more broadly. When people in Toronto wanted to know what was happening in their city, blogTO was where they went, on whichever platform they preferred.

So where did we go from here? In my next post, I’ll pick up the story in 2018 when we got back into podcasts for the first time since the early days. That, and Narcity makes an unsolicited offer to buy blogTO.

The meeting had been organized by the Public Policy Forum (PPF) and was backed by the Government of Canada. It was one of six roundtables being convened across the country that year, and it became a precursor to the Canadian government’s escalating intervention in the media industry over the years that followed.

The policies that emerged, including the Canadian journalism labour tax credit and the Online News Act, would have a direct impact on blogTO and on the digital media industry in Canada.

I walked into the meeting room, a long boardroom table under unflattering lighting, and took stock. It was a who’s who of Canadian legacy media. Paul Godfrey, the president and CEO of Postmedia, was at the table. So was Phillip Crawley, the publisher and CEO of the Globe and Mail. Senior executives from CBC and Torstar were present. Ken Whyte from Rogers was seated beside me and, at one point during the morning, leaned over to tell me he was impressed with what we had built at blogTO and that he was a big fan. Representatives from Google, Unifor, several universities and various consultants rounded out the group. Government officials sat in as observers.

On the digital side, there was Jesse Brown from Canadaland, Jeff Elgie from Village Media, and me. An uninspired spread of bagels, muffins and coffee greeted those who had arrived with an empty stomach.

When we went around the table for introductions, I mentioned that the only person I knew in the room was Peter Jacobsen, the media lawyer who had defended blogTO years earlier when a Toronto hair salon threatened to sue us over reader comments on the site. It got a small laugh.

The meeting was framed as a discussion about how the Canadian government could support a media industry that was vital to maintaining a healthy democracy, but it was really about whether the government should intervene to support newspapers, whose advertising revenue was collapsing and whose business models were no longer viable.

Rather than examining their own strategic missteps, high cost structures, or lack of meaningful audience development and digital innovation, the newspaper executives in the room focused their energy on Google and Facebook and on how those platforms were capturing an ever-growing share of advertising revenue in Canada. (Not surprisingly, this misdirected narrative still persists today.)

Jesse, Jeff, and I were given limited speaking time, but when the opportunity arose, we pushed back against the idea that government intervention was the answer. Our audiences and revenue were growing. We were profitable. The companies struggling were the ones still relying on business models that had stopped working. Government intervention, we argued, risked damaging the new wave of digital media companies that were thriving. Legacy media organizations that couldn’t adapt should be allowed to fail rather than be propped up with public money. In other words, let natural market forces play out the way they do in every other industry.

The framing of the discussion and the composition of the room made it clear that the concerns and arguments we raised were unlikely to carry much weight. The materials distributed in advance of the meeting described a “crisis” defined almost entirely through the lens of legacy media decline. Postmedia was heading toward insolvency. Torstar’s market value was collapsing in the wake of the failed Star Touch project. New digital entrants were mentioned, but the tone suggested we were part of the disruption rather than part of the solution.

I sat there listening. The legacy executives were describing an industry in freefall. From my perspective, the industry wasn’t dying. It was changing. Facebook and Google weren’t just threats. They were distribution channels that media companies could leverage and build on. They were also the platforms where a growing number of Canadians were turning first for news and information, whether legacy media companies liked it or not.

I left the TD Tower that morning feeling the whole meeting had been largely performative.

The following year, the PPF released a report with recommendations that informed subsequent policies, culminating in the Online News Act, which went into effect in 2023. The Act resulted in a $100 million annual payment from Google to the Canadian media industry, most of which would flow to newspapers, Bell, Rogers, the CBC and other legacy outlets. Meta, rather than comply, chose to block all news content on Facebook and Instagram for Canadian users.

University of Ottawa law professor Michael Geist has called the Online News Act “a massive miscalculation that has caused more harm than good.” Many others agree. Digital media companies like blogTO that had invested in building audiences on social platforms and developed revenue models around them ended up paying the steepest price, while the legacy organizations that had failed to adapt or made strategic blunders benefited the most. I’ll have more to say about the Online News Act in future posts. But all of it traced back to that morning on the 10th floor.

While the policy wheels were turning, we had our heads down building and creating. By the summer of 2016, blogTO had begun consistently producing and publishing video content on Facebook for the first time.

Social video was a very different world back then. The term “reels” didn’t exist. Vertical video wasn’t a thing yet. We shot everything on DSLRs in landscape orientation and cut it together in Final Cut Pro or Adobe Premiere. The video content was primarily food-focused, and we gravitated toward items that were unusual, visually striking and engineered to stop someone mid-scroll.

The video that might have set the whole thing in motion came in the spring. Eva’s Original Chimneys, a food truck that had recently launched in Toronto, was serving something called a doughnut cone that no one in the city had encountered before. We shot 43 seconds of the cone being assembled and filled with ice cream. Nobody from blogTO appeared on camera. There was no voiceover, no narration, no captions of any kind. Just simple, edited footage of the process.

The video exploded, collecting over 10 million views and upwards of 40,000 comments. We had stumbled onto a formula, and we leaned into it hard. Churro cones, ice cream tacos, rolled ice cream, towering milkshakes crowned with slices of cake, rainbow grilled cheese sandwiches, cartoonishly stacked burgers. Each video followed the same playbook: short, visual, designed to make you stop scrolling, start watching and engage.

In 2016, and for several years after, Facebook’s algorithm was geared toward prioritizing this kind of video content. Half a million views and thousands of comments on a single video became the baseline of what success looked like. Advertising inquiries flooded in from brands, restaurants and retailers, all competing for a spot on the blogTO Facebook page. I remember riding the streetcar that summer and regularly spotting passengers watching our videos on their phones. That was the moment it started to feel like we had tapped into something new and much bigger than what we had imagined it could be.

Instagram hadn’t yet evolved into the video platform it is today. In 2016, it was still predominantly a photo platform. Video support was limited, and formats were restricted to square, so we cropped our landscape footage to fit. Even with those constraints, the introduction of video content sparked a noticeable jump in engagement and follower growth on our Instagram account, an early signal of the trajectory that would eventually make Instagram central to the business.

We tried other formats as well. That year, Chris Kowalewski and Rob Hyrkiel approached us with an idea for a weekly series called Stuck on the Gardiner, a punchy two-minute recap of the biggest Toronto stories from the past week, filmed from the driver’s seat of their car while idling in Gardiner Expressway traffic. I loved the series, but it ran into the same problem as the Morning Brew: roundup content doesn’t get shared the way individual stories do. The series lasted about a year before it was wound down.

We had experimented with video at various points in blogTO’s history, from shooting Toronto Fashion Week content distributed via Vimeo back in 2009 to posting a scattered collection of clips on YouTube over the years, but all of it had been created by freelancers we hired. That changed in the fall of 2016 when we brought on Aaron Navarro as our first full-time video hire. Aaron helped us ramp up our output considerably, and by March of 2017, he had authored the first official blogTO video style guide, a document that codified a signature visual identity for our video content. The style meant that a blogTO video was immediately recognizable as ours, even though the format later became widely imitated across the industry.

Revenue for the video content was ramping up alongside increased creative output, and much of that was due to our external sales team at Suite 66 and to Treva Goodhead, who had joined them as VP of Business Development. Treva proved to be one of the most important members of the Suite 66 team over the years. She and I worked closely on video monetization strategy and advertising decisions. She understood how I operated, recognized the types of video content I was comfortable selling, and respected the boundaries I set. I was very selective about which clients and campaigns we accepted, and frequently turned down revenue opportunities if they didn’t feel right.

Our pricing in the early days didn’t fully reflect the value we were delivering. Pusateri’s paid us $800 for a video about their Nutella cafe that generated over 800,000 views. Yorkdale paid $700 for a video showcasing their new food offerings that landed just under a million views. Adjusting our rates upward would come over time, but we never wanted to set them too high so that small local businesses couldn’t afford them.

Suite 66 often packaged Facebook videos alongside other placements, combining them with Instagram and Twitter posts or banner ads on the website. By 2016, the blogTO website was generating more than 10 million page views a month. We had larger followings than our competitors on the three dominant social platforms of the day. We had three mobile apps and growing subscriber lists across our email newsletters. Unlike many of our competitors, we weren’t dependent on a single platform. We had built blogTO into a brand with reach and momentum across the key digital channels where our audience spent time, supported by multiple distinct and complementary advertising offerings, all while keeping the audience experience and trust at the centre of everything we did.

But the one thing we were missing was a face. For all their success, our videos didn’t yet feature on-camera personalities. That changed in 2017 when we hired someone who became the first face people would associate with blogTO. More on that in my next post.

Midnight Poutine’s trajectory had diverged sharply from blogTO’s. In Toronto, traffic and revenue were climbing, and the product was evolving quickly. blogTO had a structured directory, mobile apps, content partnerships, event sponsorships and a growing number of community initiatives. In Montreal, none of that existed. Midnight Poutine was still a site built around concert reviews, the local music scene, some news and arts coverage, and recurring features like Metro Roulette, its own version of the Morning Brew, and the Montreal Weekend Playlist Podcast.

The digital best practices we’d adopted in Toronto were difficult to enforce in a city where the operation still ran like a volunteer effort. Contributors wrote for little to no pay, drawn by what had always motivated them: community, free access to shows and events, and the freedom to write about whatever interested them.

Many of the redesigns and features we rolled out to blogTO over several years never made it to Midnight Poutine, because the site didn’t have the content to support them. blogTO had content organized by neighbourhood and category, which allowed us to build tools and features on top of it. Midnight Poutine had write-ups of restaurants and bars, but none of that data was structured in a way that could power apps, Facebook applications, a Patio Guide or anything similar.

Midnight Poutine did occasionally have deeply personal posts. One contributor, Sisi Chen, once wrote an open letter about her roommate getting trampled at a Girl Talk concert at Metropolis, and the ensuing comment thread turned into a wide-ranging conversation about crowd safety, venue security and whether concertgoers had a responsibility to look out for each other. Greg Bouchard once posted, “Where were you when Michael Jackson died?” and the comments reflected a moment when everyone knew exactly where they were, what they were doing, and how they felt the moment they heard the news.

In June 2010, Midnight Poutine finally got the Web 2.0 era redesign that introduced an events section and a cleaner layout, among other updates. I posted a note to readers announcing the changes and promising more to come. It was a genuine attempt to keep pace with what we were doing in Toronto and Vancouver. But the redesigned site was still a scaled-down version of blogTO. We had sections for News and Culture, Events, Movie Listings and Podcasts, but we still couldn’t support a restaurant directory or a Best of Montreal section, both of which I believed were critical to unlocking real growth.

In 2011, I hired one of our contributors, Amie Watson, along with a photographer, Elise DeBoer, to start building out that content. The goal was a curated directory of the best and most interesting places in the city, from restaurants and bars to clothing stores and galleries. The Best of Montreal lists would sit atop that foundation.

While Amie and Elise worked behind the scenes, the site continued to thin out. Posts slowed to one or two a day, and some days nothing went up at all. Monthly page views declined to levels we hadn’t seen since the site’s first year.

Before I go on, I want to take a moment to recognize many of those who contributed to Midnight Poutine during these years. Some of the team members I haven’t mentioned yet include Harold Beaulieu, Sarah Brideau, Olivier Plessis, Valerie Bourdages, Jeff DaSilva, Jenny Chukhovich, Will Shead, Christine Lariviere, Ralph Elawani, Gabby Lefort, Luc Doucet, Theo Mathien and Stacy Lee. At least two of them, Emmanuel Delacour and Phil Lambert, wrote their posts entirely in French. The editors who kept things running after John, Hannah and Sara moved on included Jeremy, Greg, Amie, Margot Nossal, and Bryan Brazeau.

In October 2013, I approached Lorraine Carpenter, who ran Cult MTL and was a former music editor at the Montreal Mirror, to explore the possibility of working together. I thought she’d be the right person to partner with on a revived version of the site. Cult MTL was primarily a print product at that point with limited digital presence, and combining the two operations seemed like a good fit.

I proposed acquiring Cult MTL while allowing her team to continue running the print side independently, retaining all the revenue it generated. I’d take on the costs and responsibility of the digital operation. Lorraine was intrigued, but told me she was already in talks with another potential buyer and needed time. Many months later, she told me those talks had fallen apart. By then, I’d shifted my focus to relaunching on our own, and the conversation drifted. We reconnected years later, but never found a way to work together.

As Midnight Poutine neared the end of 2013, I decided to put the site on hiatus, just as I had done with Beyond Robson years earlier.

The final Montreal Weekend Playlist podcast, episode 318, went up on December 20. It was a Christmas show and a farewell. The team told listeners they’d be continuing the podcast under a new name on a new site.

Bryan, who’d been serving as one of the site’s last editors, sent the team a farewell note. He thanked everyone and praised what they’d built together. I sent my own note shortly after. The site was going on hiatus. The homepage would be replaced with a “relaunching soon” page. The existing team would be disbanded. When the site relaunched, it would have a small, paid team of writers and photographers. I thanked the team for their contributions, wished everyone a happy new year, and asked anyone who wanted to be part of the new Midnight Poutine to get in touch.

Running since the earliest years of Midnight Poutine, the Montreal Weekend Playlist podcast might just be the one thing people remember most. Jeremy hosted it for years, often alone, before building a team around it that included Greg, Amie and Gabby, among others. In a book he wrote about podcasting in 2024, Jeremy described the show as “not particularly popular or groundbreaking, but, like poutine, something those who liked it liked a lot.” He told me the show was always partly for himself, a way to stay connected to the Montreal music scene, especially after his first child made it harder to go out at night. He never really asked who the audience was, because that was never the point.

In 2010, Jeremy and Greg briefly stepped back from the podcast to focus on other things, and Luc, Gabby, Amie and Margot stepped in to keep it running. The show reached its 300th episode in 2013. The milestone was covered by the Montreal Gazette and celebrated with a barbecue in Jeanne-Mance Park.

After the site went on hiatus, the podcast lived on under the name Radio Cannon. The format was essentially unchanged, right down to Jeremy’s old “Hello internet, salut cyberspace” opening. That spring, Radio Cannon won best podcast in Cult MTL’s readers’ poll, the same award the Midnight Poutine version of the podcast had taken the year before. The show took the title two years running, across the rebrand. Of everything we built, the podcast was perhaps the least commercial piece. It was also the part that outlived everything else. Radio Cannon stopped publishing in the summer of 2015.

What still bothers me is that the Midnight Poutine relaunch didn’t fail for lack of effort or resources.

After I announced the pause, I hired one of the existing contributors, Caitlin Stall-Paquette, to continue creating content. The plan was to relaunch Midnight Poutine with the restaurant and business directory and Best of Montreal sections fully built and ready on day one. We spent considerable money commissioning local business profiles and Best of Montreal posts. We hired freelance photographers, including Matthew Brooks, Desdemona Burgin, Margaret Thompson and Julien Hayard, to shoot it all. Caitlin produced content for more than a year. Combined with the work Amie and Elise had done previously, we ended up with more than 4,000 directory listings, each with original photos and a written profile, along with over 100 Best of Montreal lists, ranging from The Best Poutine to The Best Hair Salons.

The written content was the more straightforward part of the effort. The photographers had a particularly difficult time. In Toronto, the blogTO name opened doors. In Montreal, with no active website, photographers regularly encountered business owners who had never heard of Midnight Poutine. One photographer, when we discussed the challenges he was facing, offered some candid advice. “My honest recommendation would be for you to hire a female photographer, as they aren’t hassled as much as male photographers. And I would also recommend that they be a native French speaker, as Quebec can be discriminatory towards anglophones in certain neighbourhoods.”

I also hired Toronto-based designer Richard Marazzi to create a new brand identity for Midnight Poutine, and I loved what he produced. The refreshed logo featured a poutine-appropriate sfork, accompanied by a new colour palette, social media assets, business cards, letterhead, a media kit, t-shirt designs, and Best of Montreal window decals, which we planned to distribute to local businesses once the Best of lists were published. We rolled the new identity out across our social media accounts, which were reactivated in anticipation of the relaunch.

Even while the site sat dormant, we received emails from people in Montreal asking when Midnight Poutine was coming back. People were paying attention, which made the delays all the more frustrating.

The relaunch of the site itself was held up by the same infrastructure problems I’ve documented elsewhere on this Substack. Dondy created a new design that I liked a lot, but by 2015, I chose to scrap it in favour of the Studio Function responsive design, which would eventually power blogTO’s new site. When it became clear that we wouldn’t be able to relaunch Midnight Poutine until the new blogTO website and infrastructure were ready, I asked Caitlin and the photographers to stop their work.

We had a new brand identity, a robust, curated directory, more Best of Montreal lists than anywhere else, and a library of original photography. We had everything except a website to put it on.

The blogTO redesign finally went live at the end of 2016. We immediately began development to extend the new infrastructure to Montreal and other cities, spending more than $50,000 on a multi-city build. But by 2018, I’d come to a realization I probably should have arrived at sooner. The Midnight Poutine brand, dormant for years by that point, was probably not the right way back in. I decided that any future site in Montreal or other Canadian cities would go under a different name, Freshdaily. What happened with that brand is a story for an upcoming post.

The pause I’d promised would last a few months had stretched into years, and then the name was quietly retired.

Meanwhile, the space Midnight Poutine had tried to occupy didn’t stay empty. MTL Blog, which had launched in 2013, grew rapidly in the years after Midnight Poutine went dark. It took a very different editorial approach, building its audience on sensational headlines and content that drew both massive traffic and considerable criticism. The readers who had been writing to us, wanting Midnight Poutine back, were now stuck with a site they didn’t want. They didn’t like what MTL Blog was doing and preferred what Midnight Poutine had been, or at least what it could have been.

MTL Blog eventually spawned Narcity, which expanded to cities across Canada and grew into a formidable competitor to blogTO. It’s hard not to wonder how things might have played out differently if Midnight Poutine had been the one to fill that space.

There’s no trace of the Midnight Poutine website today. The domain transferred to ZoomerMedia along with the rest of the corporate assets when blogTO was acquired. The only remnants are a long-abandoned X account, a dormant Facebook page and a Flickr group. The writing, every post, every comment thread, every Metro Roulette, is gone. So are the 318 episodes of the podcast. The same is true of Beyond Robson. That the archives for both sites no longer exist is a genuine loss, and one of my biggest regrets.

I recently heard from Luc, one of the contributors who had filled in on the podcast over the years. He and I had never really connected during the Midnight Poutine days, but he wrote to tell me that the site had given him his start. Writing for Midnight Poutine, he said, opened doors and kick-started the career he has now. He also told me he thought the story deserved a documentary. “It’s a great homegrown internet story that impacted a lot of people,” he wrote.

I don’t know about the documentary. But I do know that Midnight Poutine ran for the better part of a decade. It was named Montreal’s best blog multiple times. It produced a podcast that won awards even after the site went dark. And for a stretch of years, it was the only English-language publication in Montreal trying to do what it did. That still counts for something.

In my next post, I’ll return to blogTO and Toronto, where I was invited to a meeting that would ultimately have profound impacts on the future of the digital media industry in Canada.

It had been a long time coming. The Playground redesign had failed. For years, the site had been a patchwork of mismatched templates with different visual languages across desktop, mobile, and newer sections. We had been making incremental improvements, but everyone knew we needed a complete overhaul. And we needed it to work this time.

The new site wasn’t just a new look. It was an entirely new infrastructure. For the first time in the site’s history, we had a responsive design that worked across every device and browser. We had a custom CMS built specifically for our needs. And we were finally free of Movable Type, the antiquated publishing system we had been working around since 2004.

It was the result of years of work, and it felt like a turning point.

The year before, we had moved offices.

On May 1, 2015, we relocated to 250 University Avenue, a new second location for iQ Offices on the other side of the Financial District. The pattern was familiar by now. The original space at the Dineen Building was now full. The new one needed tenants. I negotiated a barter arrangement where part of our rent was offset by advertising on blogTO. The new office was larger, which we needed as the team had grown. Even though most of the team didn’t work from the office, I went in most days, as did Derek and the staff responsible for our breaking news coverage.

Around the same time, I was introduced to Frank Maidens and Vivian Hui, the husband-and-wife team behind Studio Function, which they ran from their home in Little Italy. By the summer of 2015, we had finalized the scope of work for them to redesign the blogTO website.

The project included a full visual overhaul and a brand identity refresh: a new logo, business cards, stationery, and an updated Best of Toronto window decal. Studio Function approached the work with professionalism and care, making the experience a pleasure from start to finish.

The web design prioritized the reading experience across devices, with particular attention paid to individual article pages, which had become more important than the homepage since most readers were now arriving at the site via search, Facebook, or our newsletters.

While Studio Function handled the design, Taylan and his team of developers, now led by the brilliant Yiğit Güler, built the front-end templates and finalized the backend infrastructure. They were joined by Kevin and Abraham for additional support. The new CMS was built as modules, each customized to blogTO’s specific needs. It gave us capabilities that an off-the-shelf system like WordPress simply couldn’t provide: a sophisticated events system, deep business directory functionality, integrated listicle tools and a number of APIs that powered our growing family of apps.

I had scaled back some of the features that had made the Playground project challenging. We also removed the Streams section from the site since it hadn’t gained the traction I had hoped for, though we kept the underlying functionality that powered user-uploaded photos for restaurant and business listings.

The project went smoothly. Frank and Vivian delivered exactly what we needed, on time and to a standard I was genuinely happy with. In the years that followed, we continued working with Studio Function on further enhancements to the website, graphics for our growing social media and video operations, and other design projects.

The new site went live after extensive testing to make sure everything looked and worked as intended. The launch involved the usual late nights, but overall it went well, with only the minor issues you would expect from any major website launch.

The changes weren’t just cosmetic. The new CMS resolved a long list of pain points that had frustrated our team for years. We had built the system from the ground up, customized entirely to our workflow, and it fit like a glove. It was also a competitive advantage. We regularly received inquiries from local media publishers around the world asking what we were using to power the site. They were looking for similar functionality for events and business directories, the kind of thing you couldn’t get from WordPress. We briefly considered licensing the CMS but decided against it. While it could have been lucrative, it would have put us in a completely different line of business.

For our readers, the new site introduced features we had been building toward for years, some of which had already been available in the iPhone app. We now had a rich user profile system that allowed users to save articles and lists for future reference, rate restaurants and other businesses, build to-do lists of places to visit and save events to their calendar. Our neighbourhood and directory pages were now much richer, updated so readers could more easily discover places to visit, and the website supported bigger, higher-resolution photos that greatly improved the visual experience.

There were many other new features and enhancements, too, but I don’t want to bore you with the full list.

The team continued to evolve during this period. Some people left to pursue opportunities with more responsibility and better pay, but new contributors stepped in and made an immediate impact.

Amy Grief joined the staff as a writer in 2015 and quickly became one of our most capable and versatile contributors. She assisted Derek with copyediting and editorial tasks while producing a wide range of content, from an ongoing series profiling unique office spaces in Toronto to posts about the city's high rankings in various annual reports and studies. These ranking posts performed exceptionally well on Facebook. People loved celebrating Toronto's achievements and would share them widely.

Amy was also writing about long lineups in Toronto, which tapped into a powerful mix of FOMO and outrage. People who wanted to check out whatever was drawing the crowd would share the post with their friends. People who hated that Toronto lined up for everything would rage in the comments. Either way, the engagement was enormous.

Hector Vasquez started as a photography intern, working under and eventually alongside Jesse Milns, our staff photographer. Hector stayed on the team for years, collaborating with our writing team and supporting the growing demand for photos on Instagram. He also worked with our writers to produce extensive features packaged as photo-driven listicles. Posts like our top 50 brunch restaurants in Toronto were built to capture ongoing search traffic and could generate substantial page views month after month. We would refresh most of these features every year or two to keep them current, updating the content and publish date while preserving the original URL to maintain our search rankings.

Jaclyn Skrobacky was now our Community Manager, having taken on the role for both blogTO and Toronto Food Trucks. She was instrumental in the growth of our Instagram account and Facebook pages during this period, while also contributing to the site with posts that ranged from the story of Toronto’s obsession with a flying peanut sculpture to a guide to the city’s top food photographers on Instagram.

One of the most memorable pieces of content from this period wasn’t even real.

In 2016, we decided to publish an April Fools post and chose a topic we knew would resonate: the Rogers Centre was being renamed back to the SkyDome. We put the post up early that morning, before most people had clued in to the date. We immediately circulated it across our social feeds and watched the numbers climb on Chartbeat. People were ecstatic. Many people in Toronto still refused to call the stadium anything other than the SkyDome, and they shared the post on Facebook and Twitter to celebrate the news. It took most readers a while to realize it was a joke. We updated the article later that morning to let everyone know.

It was one of the year’s highest-performing posts, and it taught us what makes a good April Fools article. The story had to be believable. It had to be something a lot of people genuinely wanted to happen. And we needed a convincing photo to accompany it. If we had a good concept but no suitable image, it wouldn’t work. We also avoided writing anything about specific companies or individuals that could create legal issues, though we considered the government, transit, buildings and infrastructure fair game.

It became a tradition. The previous year, we tested the format with a post about Toronto getting its first baby-food bar for adults. In the years that followed, we published April Fools posts about public drinking being legalized in Toronto (which actually came true years later), the TTC offering refunds for major subway delays, a pilot program for a 24-hour subway, and Ontario mandating a four-day work week.

Most people seemed to appreciate the jokes. But not everyone. For some readers, the posts were simply too cruel. We had given them hope and delivered the news they had dreamed of, only to reveal it was all a hoax.

The competitive landscape was always evolving, and these years were no different.

In 2015, Toronto Life launched the 12:36 newsletter, a daily digest of Toronto news and culture. The project was led by David Topping at St. Joseph Media, with content written by Marc Weisblott, who had run the blog Better Living Centre back when blogTO was getting started. Derek and I respected Marc and enjoyed reading the newsletter, but we didn’t see it breaking out beyond a niche audience. It never did.

The more significant competitive development was the arrival of Daily Hive in Toronto in 2016. The company had rebranded from Vancity Buzz, the Vancouver-based site that had gained traction after we shelved Beyond Robson. Their national expansion was ambitious, and renaming themselves Daily Hive gave them a brand they could use across multiple Canadian markets rather than the city-specific naming approach I had taken.

I knew the expansion was coming because they had poached one of our writers. Liora Ipsum had been writing for us for years. She was on contract with us but wasn’t a full-time employee. Daily Hive offered her more money and full-time employment. Liora came to talk to me about it directly. It was an open and cordial conversation. I didn’t blame her for taking the job. It was a better offer than we were willing to match.

We weren’t fans of Daily Hive. Beyond hiring one of our core team members, they were going after our audience with content we didn’t think was particularly original. Our internal joke was that whatever we published on blogTO today would be on Daily Hive tomorrow. They seemed to be copying not just our content strategy but the actual content itself.

By this point, blogTO’s reputation had grown well beyond our readership. Organizations that would have previously partnered with legacy media were now coming to us.

In 2015, the organizers of WayHome, a major new music and arts festival at Burl’s Creek in Oro-Medonte, reached out before the public announcement to bring us on as a media sponsor. This was a high-profile event headlined by Neil Young, Kendrick Lamar and Sam Smith, and they chose blogTO over the Toronto Star, Now Magazine and every other media outlet in the city. I attended the inaugural festival with Bronwyn and our two kids. On opening night, our children had an up-close view of Neil Young, though of course they don’t remember.

Around the same time, the TTC approached us to partner on a public vote for the city’s best transit app. They could have gone to any media outlet, but chose us. We set up a poll on the site featuring three finalists, Moovit, Rocketman and Transit App, and readers voted on which one the TTC should officially recommend. Transit App won, and the TTC promoted it on their own channels for the following year.

The TTC partnership also led us to evaluate a potential acquisition. Transit Now, another Toronto-based transit app, reached out about selling their product to us. I had always liked the idea of owning or integrating with a transit app. Our data was already organized so that users could find restaurants and other places by subway station. Embedding blogTO content, local news, events and business recommendations into a transit app experience felt like a natural extension.

The app had a solid user base and strong ratings, but it was Android only, which meant we would have had to build an iPhone version from scratch. We also weren’t confident we had the resources to keep pace with more focused competitors like Transit App and Rocketman, or with Google, which was increasingly moving into the space. We decided not to proceed, though the idea stayed with me, and I revisited it with a different transit app years later.

As our audience grew, so did the volume of reader feedback. Most of it was positive. For newcomers to Toronto, blogTO was often where they turned to get to know the city, from our coverage of local businesses and neighbourhoods to our lists, events and daily news.

The emails from local business owners were particularly rewarding. “I just wanted to say a big ‘THANK-YOU’ to everyone at blogTO,” wrote Louise Cooper, the owner of The Cat’s Meow, a vintage store on Avenue Road. “Your site has sent so many customers my way. You really help small businesses flourish.”

People also randomly sent us unsolicited redesigns of our logo. “Hey, pretty random, but I was bored and had an idea for a new logo for you guys and worked on it,” one person wrote. It happened regularly over the years. People loved the brand enough to take their own stab at the logo in their spare time. We always appreciated the effort, although we thought our logo was already great.

We’d sometimes hear from readers insisting we never covered their part of the city. I’d usually respond with links to recent articles from the exact area they were complaining about. I understood the feedback. We published so much content that no single person could keep track of it all. Our headline strategy didn’t help. We had learned early on that putting a specific neighbourhood name in a title limited engagement on Facebook.

People in Toronto were stubbornly territorial about geography. I’d hear from people on the west side who said they never crossed the DVP. Some didn’t know the city had amalgamated. So we generally used “Toronto” in our headlines unless the piece was a dedicated neighbourhood guide. It gave the content greater reach but made it less visible to readers who just skimmed headlines and assumed we were ignoring their area.

And then there was the person from the BlackBerry team who wrote to let us know the site didn’t render properly on their browser. I politely wrote back that we would look into it.

On Instagram, we had begun generating meaningful revenue, mostly through image-based advertising. Our content strategy on the platform remained centred on photos and Stories, with video playing a relatively small role. Suite 66 asked for permission to offer paid Instagram boosts to advertising clients that year. I said no. I felt that using paid promotion would interfere with our organic reach and the algorithm’s treatment of our account. We had more followers than any other media account in Toronto, and possibly in Canada. Our organic reach was already substantial. I didn’t see the need.

The Android app, meanwhile, remained on hold. Sleeklabs had completed the Toronto Food Trucks Android app, but the main blogTO project still needed a fresh start. So much time had passed that replicating the existing iPhone app no longer made sense, especially since the iPhone version itself now needed a major update to match the new website design. The readers who had been emailing us about it for years would have to wait a little longer.

The new website represented the end of a chapter that had started with the Playground redesign years earlier. We had spent money, made mistakes, started over, and finally built something we were proud of. The site now had a cohesive design, a responsive layout, a powerful custom CMS, and an infrastructure capable of supporting the growth that would soon come.

In a future post, I’ll get into how we built out our video operations across Facebook and Instagram, and the role that video content was starting to play in our next phase of growth. But before I do that, I want to circle back to a story I started telling earlier in this series: what happened to Midnight Poutine.

Subscribe now

The daily round-up of Toronto news links had been a mainstay of blogTO since the early years. It had a devoted readership, but it really only served a small, loyal segment of our audience. Page views had been flat for years. Its audience wasn’t growing. The broader readership wasn’t looking for curated summaries of news links from us. They were engaging with individual stories, often finding them first through search or on a social media feed.

The Morning Brew wasn’t built for search. It wasn’t conceived for the era when social shares played a critical role in content distribution. The data was clear. People didn’t share round-up posts the way they did individual articles, with clear, strong headlines. It also had very little shelf life. Whatever page views and engagement it received would come within the first 48 hours. After that, its long-term value to the site dropped to zero.

The Morning Brew readers let us know they weren’t happy with our decision. In its place, we dedicated more resources to breaking news. We had realized we could compete with legacy media on these stories because of the digital tools we used to quickly identify the most compelling ones, and because our social media reach was already larger than most of our competitors.

The decision was the right one. The analytics didn’t lie. The website kept growing. We were doubling our traffic every two years.

After we stopped publishing the Morning Brew, we noticed other Toronto websites copying the format. They must have figured our pivot was their opportunity. We weren’t surprised. This was a pattern we saw repeatedly over the years: we would try something, study the data, and if it wasn’t performing, we’d move on. Then we’d watch other publications copy the content we had just abandoned, only to eventually reach the same conclusion we had.

Subscribe now

The end of the Morning Brew was part of a much larger shift in how digital media worked during this era, and it had everything to do with Facebook.

In 2013, Facebook redesigned the News Feed. They were increasingly prioritizing content that generated engagement and shares. Within a short time, Facebook had become the single most important distribution channel for many digital publishers. It became the place where a growing number of Canadians discovered, shared and consumed news.

U.S. digital publishers like Buzzfeed and Upworthy had figured out how to exploit this new reality. They crafted headlines that sparked curiosity or elicited a strong emotional response. We studied what these publishers were doing and adopted tactics that made sense for us. We became more deliberate about how we wrote headlines, which images we selected, and how we packaged stories to perform in the News Feed.

We also invested in tools that gave us an edge.

Chartbeat was a real-time analytics platform built for digital publishers. It tracked how many readers were on the website at any given moment, which articles they were reading, where they had come from and how long they were staying. It could show us, second by second, whether a post was gaining momentum or falling flat. We always had it open in our browsers and soon mounted flat-screen TVs on the office wall so we could simply look up and see what was happening. If a post wasn’t performing well, we’d often go back in and change the headline or swap the lead image.

Google Trends was another critical tool, as it helped us understand what people were searching for. We used it constantly to plan content. Before writing a listicle, we’d check whether there was enough search interest in the topic to justify it. For breaking news, we’d see how people were actually searching for a developing story and then optimize our posts to match.

We also used Spike, a social media monitoring tool from NewsWhip. Spike tracked which stories were gaining traction across the web in real time by keyword, topic or geography. It also showed us how content from competitive publications was performing. We could see which content was resonating at publications like the Toronto Star and the CBC, and, equally important, what wasn’t, which helped us identify which stories to avoid. The tool was critical to our breaking news coverage, helping us decide what to cover and how to frame it.

Seasonal guides also became a bigger priority for us around this time. We would publish a set of guides on what to do in Toronto each spring, summer, fall and winter. The content was popular with readers, and advertisers loved it too, so they generally bought up all the ads next to the articles, which more than justified the extra time and resources it took to create.

Our listicle output had expanded well beyond the Best of Toronto posts we had become known for. The potential topics were practically endless. One of the fun listicles in 2014 was a series by Liora Ipsum that mapped the best cheap eats, coffee shops, bars, and restaurants in Toronto by TTC subway stop. For each post, we recreated the subway map, replacing the station names with the businesses we had selected for each stop.

Real estate was also emerging as a growing content area. Readers especially loved our House of the Week and Condo of the Week posts, where our team of writers, including Leslie Bank, Amy Michelle Smith, Isabel Ritchie, Alana Charles, and Meghan Jeffery, profiled interesting properties currently for sale in Toronto. The posts featured photos, details about the listing and the writer’s personal thoughts on the property.

In 2014, Bosley Real Estate signed on as the exclusive sponsor for what would become a five-year commitment. Some readers wondered whether Bosley was choosing the properties. They weren’t. We never discussed the posts with them. We kept a strict separation between editorial and advertising. At the bottom of each article, we included a disclosure noting that all editorial selection and writing was done by blogTO.

The sponsorship revenue more than covered the cost of the content. We put the surplus right back into our editorial operations, growing the real estate section, which would, in the years to come, become one of the website’s highest-traffic topics.

All the algorithm optimization in the world wouldn’t have mattered without writers who could produce content worth reading and sharing. While some of our staff writers now handled breaking news, the majority of the team continued to produce original content that distinguished blogTO from our competitors.

Ed Conroy was a cultural historian and archivist who had spent years collecting old VHS and Betamax tapes of Ontario television, digitizing recordings of commercials, public service announcements, local TV shows, and other material recorded in the 70s, 80s, and 90s. That personal archive, combined with his own memories of growing up in Toronto, gave him a well of material that he turned into posts unlike anything else we published.

One of his most popular pieces was a nostalgic look at how Scarborough was once home to the world's largest McDonald’s, a sprawling restaurant at the Toronto Zoo that operated from 1974 to 1990. His article on Adventure Playground, a free-form play space on Toronto’s waterfront where kids could build things with real tools and materials, captured something that could never exist today and triggered a flood of memories from readers who had been there as children. And his piece on the birth of late-night TV in Toronto, exploring a time when local broadcasters still signed off for the night, and the city didn’t have 24-hour television, was the kind of deep cut that drew directly from his archival work.

Ed’s nostalgia lists, like “30 signs you grew up in Toronto in the 1980s,” were also guaranteed to drive traffic thanks to the engagement they’d spark on Facebook. We would resurface Ed’s posts years later for a new generation of readers, and they would perform just as well. After his time with us, Ed wrote a book titled ImagiNation: The Golden Age of Toronto Kids’ TV and mounted an exhibit in Toronto on the same theme. His archives live on at his excellent website, Retrontario.

Martha Stortz brought a background in comedy and improv to the team. She was the kind of writer who would sign up for Toronto’s first mermaid school and come back with a piece that perfectly captured the absurdity of the experience. Martha covered nightlife, bars, parties and events with a voice that never took the subject too seriously. Reviewing the newly opened The Addisons Residence, she described trying a cocktail and going “from Grace Kelly to Gary Busey in the course of ten minutes,” and closed the piece by noting she was “personally grateful [the bar] exists because I legitimately don’t know anyone in real life with a house this nice that would invite me over.”

Some other notable team members during this period included staff writer Sarah Ratchford, who later became This Magazine’s Editor. Benjamin Boles was someone whose writing for Now Magazine I had long admired. When he started covering Toronto’s nightlife scene for us, it brought depth and authority we hadn’t had before. Josh Chong and Christina Cheung were valued members of our food team. And James C Lee helped cover retail stores as a member of our freelance photography team.

As was common throughout blogTO’s history, the competitive landscape kept shifting.

Narcity expanded to Toronto in 2014. It was from the same team behind MTL Blog, a Montreal website that had drawn criticism for its editorial practices. Their content didn’t impress us. A lot of it seemed to come from young writers who didn’t know the city very well, and factual errors were common. But they clearly understood how to package content for Facebook. Their posts were generating an impressive volume of engagement, particularly articles about things to do and day trips from Toronto, which were inherently shareable.

Zomato, the restaurant discovery platform originally based in India, also entered Toronto in 2014. The Toronto Star asked me what I thought about them. I said that Toronto was “spoiled for choice” when it came to restaurant apps, and that global platforms often struggled in local markets where they faced established competition like us. After the article went live, Zomato’s Canadian manager reached out to me to explore a partnership. I declined. Zomato would acquire Urbanspoon the following year, but never gained a strong foothold in Toronto. They shut down their Canadian operations in 2022.

In 2015, Buzzfeed arrived. They had been hinting at a Canadian expansion for months, and that June they officially opened a Toronto office in the same building where The Toronto Standard had set up shop years before. Craig Silverman, who had been the Editorial Director for short-lived OpenFile, was brought in to lead their team. BuzzFeed hired some talented staff and competed with us for ad buys from the big agencies, so I watched it closely.

Meanwhile, Torstar continued to demonstrate that it had its head in the sand when it came to digital, investing $33 million in Star Touch, a tablet app modelled on Montreal’s La Presse+. It was fundamentally flawed. In an era when Facebook was the dominant platform for discovering and sharing news, Star Touch was a closed ecosystem that lacked social sharing functionality. You couldn’t share a story from the app to Facebook or any other platform. It was a deeply misguided and expensive bet on a distribution model that ignored how people were actually consuming content. Star Touch was shut down in 2017.

While we were navigating all the competitive threats, we were also spending more time dealing with content theft.

Sites were taking our articles and republishing them without permission, and chasing them down felt like a never-ending game of whack-a-mole. We would send formal takedown requests or file complaints to have sites removed from search results, but within weeks, a new offender would inevitably appear.

The most brazen case involved yorkbbs.ca, which had been translating large volumes of our content into Chinese and presenting it as original work. We likely never would have noticed if it weren’t for a reader who tipped us off. When we confronted the site’s operator, they tried to negotiate a licensing deal rather than take the content down. We said no.

Over the years, Yahoo, MSN, Vice and others had all approached us about licensing or syndication deals. My position was consistent: if people wanted blogTO content, they had to come to us directly.

Around the same time, the Huffington Post, which had been operating in Canada since 2011, plagiarized one of our articles. The irony was difficult to ignore. The article they copied was about Peace Collective, the Toronto brand behind “Toronto vs Everybody,” being accused of plagiarism by the designer who created “Detroit vs Everybody”. The editor of the Huffington Post never apologized but agreed to take down the article.

By 2015, annual revenue had reached $1.1 million, with expenses at about $850,000. It had taken us roughly a decade to breach the million mark, but we finally got there. For a small, independent digital publication competing with much larger, better-funded organizations, it felt like a meaningful milestone.

We were profitable and self-sustaining. We weren’t reliant on government grants or subsidies. Every dollar came from advertising, as well as a couple of modest new revenue streams we had been building.

One of these revenue streams came from a partnership with a Toronto-based company, Universe, which processed ticket sales for an increasing number of local events. We integrated Universe into our event listings, which gave us a small cut of each ticket sale we sent their way. It wasn’t a lot of money, but it also required very little effort on our part once we had set up the proper integration and tracking mechanisms.

We also started getting requests from international magazines, marketing and design agencies, and local businesses to license some of the original photos we had invested in to accompany our articles. It was an unexpected revenue source that grew over time. We split the licensing revenue in half with our photographers.

One thing that wasn’t generating any revenue for us was branded content. It was growing in popularity, and requests from advertisers and PR companies would only increase in the years to come. Suite 66 was fielding these requests all the time, but they knew my position on this.

No reader had ever asked for branded content. Selling it meant putting advertiser interests ahead of the audience we had spent years building into a readership that trusted and loved what we did. I was willing to forgo the revenue to protect the relationship we had with our community.

It cost us. Suite 66 did their best to redirect those conversations to other ad formats, and they sometimes succeeded. But, usually, we lost the business. When an advertiser only wanted branded content, they would turn to competitors like Narcity or Toronto Life, which were happy to sell it. The decision was something I could live with, even if it meant propping up our competition.

One of the more consequential changes we made in 2015 was overhauling how readers commented on our articles. Comments had always been a core part of the blogTO experience. The discussions could be heated, funny, insightful and occasionally unhinged. But the system had been difficult to manage for years. Comment spam, impersonations, and other forms of bad behaviour that clearly violated our guidelines remained a constant issue.

We finally decided to make the switch to Facebook Comments, a plugin that had been extensively updated and released that year. It was built specifically for publishers like us and required readers to log in with their Facebook accounts to leave comments on articles. It wasn’t a perfect solution, but I felt it was the best option available. The biggest downside was significant: every comment from the site's previous 10 years was wiped out. The old system wasn’t compatible with the new one, and there was no way to migrate the old comments.

The reaction to this change was immediate. “I’ve been reading your website a few times daily for as long as I can remember,” one reader wrote. “I’m officially pulling the plug and removing your website from my fav and daily reading list.” Another was frustrated that participation had been restricted: “Commenting used to be open to all. Now with the narrow option to participate, my desire to follow this has waned.”

But not everyone was upset. “I think it’s fantastic that you flipped over to FB comments,” one reader wrote. “The shift in comment culture was noticeable from the moment you changed it.”

Share

The change to reader comments was just one of the many significant updates coming to the website. In the next post, I’ll cover the period when we finally migrated away from the Movable Type CMS, launched a responsive website, and moved to a new site infrastructure that would propel us to record growth in the years to come.

Derek read the article and immediately messaged Chris Bateman. “Chris, please be able to write this right now,” he thought. Chris was available. Within the hour, an article was live on blogTO under the headline “Gawker says it’s seen video of Rob Ford smoking crack.”

The comments came fast. “Somehow, the madness that has been the Rob Ford saga has all felt like it was boiling down to this moment,” one reader wrote. Within a couple of hours, another noticed something striking: “It’s interesting to note who is NOT yet carrying the story: City, CP24, CTV, and National Post... Oh...and CBC.” A few minutes later, someone else posted simply: “Twitter is on fire.”

The Toronto Star, whose own reporters had viewed the same video weeks earlier, didn’t publish its own story until close to midnight. By that point, our post had been live for more than two hours. That night, thousands of people in Toronto heard the news from us first.

Chris updated the post throughout the night and into the next morning, tracking Ford’s movements, the emergence of Gawker’s “Crackstarter” crowdfunding campaign and the mounting calls for the mayor to resign. The article quickly accumulated nearly 100 comments, with readers debating, speculating, trolling and, in a few memorable exchanges, trying to explain to each other the difference between a crack pipe and a marijuana pipe.

The crack video story was the biggest of 2013, and our coverage of the ongoing Ford saga remained one of the site’s most significant drivers of traffic and engagement for the rest of his tenure. Over the months that followed, the story kept escalating. There were photos of Ford with the Hells Angels, and a video of him drunk and rambling in Jamaican Patois. There were allegations from former staffers about his behaviour at City Hall. Chris covered it all, often updating stories in real time as developments unfolded. Ford wouldn’t admit to smoking crack until November, when he told reporters it had probably happened “in one of my drunken stupors.” A second video would surface the following year.

But that Thursday night in May established something important: blogTO could compete with legacy media on breaking news. Not by producing original investigative reporting, which we didn’t have the resources for, but by being fast, being first to reach our audience, and leveraging the social media following we had built over the years to distribute the story further and faster than outlets with far more people and far bigger budgets.

It became a complement to the original reporting and service journalism that remained the foundation of what we did. When a major story broke, and we felt it was relevant to our audience, we made sure they heard about it from us.

But let me rewind. The year had actually started with a move to a new office.

I had been keeping my eye on the restoration of the Dineen Building at Yonge and Temperance, one of the most interesting building projects in the city. The heritage building, which had originally been home to a hatmaker in the late 1800s, was being brought back to life with a mix of tenants that felt perfectly suited to the Toronto we covered. The ground floor would house the first Dineen Coffee Co. A rooftop seafood restaurant called The Chase was on the way. And the building’s main tenant would be IQ Offices, which was about to open its first coworking space.

I had never expected to have an office in the Financial District, but the opportunity was there, and I took the same approach that had worked at Workplace One. I pitched a barter deal: advertising on blogTO in exchange for office space. IQ Offices agreed. On January 1, 2013, we picked up the key cards to our new home.

The team had grown considerably. By 2013, we had the largest roster of writers, photographers and editors in blogTO’s history.

Our core group of staff was anchored by Derek, Chris, our Culture and Events Editor, Aubrey Jax, staff writers Erinn Beth Langille, Jen Hunter, Liora Ipsum, Rick McGinnis and Natalia Manzocco, Staff Photographer Jesse Milns and Style Photographer Mauricio Calero.

Around them was a deep bench of freelancers covering nearly every corner of the city’s culture.

Ben Johnson was chronicling the local beer scene at a time when new breweries were opening across the city, and Toronto’s craft beer culture was beginning to come into its own. Darren Susilo was writing about restaurants in Scarborough, Markham, and Richmond Hill, covering these dining destinations well before other publications recognized them as places worth paying attention to. His piece on the hidden gems at New Kennedy Square, an unremarkable-looking mall that happened to house some outstanding food, was exactly the kind of story that set blogTO apart. Nobody else was writing about it.

Erin Scholtz pulled double duty as both a food and music writer, discovering new places to eat in one post and curating monthly concert guides in the next, from her pick for the best bowl of soon tofu in Koreatown to a rundown of every show worth seeing that month. Anders Whist, Josh Wise, Laura Adams, Tara MacInnis and Amanda Cupido rounded out the food team, covering restaurant openings and closings, writing up new spots as soon as they appeared, and producing our recurring DineSafe round-ups that readers loved and restaurant owners dreaded.

The music team was one of our largest verticals. Ryan Bolton, Adam Kamin, Eric Boshart, Jesse Ship, Julia Stead, Markit and Lori Steuart covered the local scene with genuine enthusiasm. The size of the team and their willingness to go to shows most nights of the week allowed us to provide extensive live music coverage that shone a light on Toronto’s vibrant music community, particularly up-and-coming artists and bands at smaller venues like Handlebar, The Garrison, Double Double Land, Wrongbar and Sneaky Dee’s.

Our photography team was nearly as large as the writing team. Alejandro Santiago, Brian Morton, Matt Forsythe, Hannah Jor, Matt Kozovski, and Irina No focused primarily on concerts and festivals, filling the site and our social feeds with photos from shows every week. Morris Lum, Jimmy Lu, Christian Bobak, Denise McMullin, Emily Baillie and Andrew Williamson shot everything else: the arts scene, local businesses, food, people, news and events. Together, they documented parts of the city that mainstream media rarely covered, from a Star Wars fan fiction comedy night to a shop that combined handmade art with salvaged industrial materials.

Blake Williams was our film writer. In a world before streaming services, he wrote a recurring feature called This Week in Film, picking what was worth seeing in cinemas that week and covering local festivals like Hot Docs and TIFF. Kate Fane was our window into the local arts scene, writing about everything from the city’s artist collectives to the ongoing displacement of galleries as rising rents pushed creative spaces to new parts of the city. Keith Bennie covered the theatre community, including festivals like SummerWorks, in a recurring column called This Week in Theatre. Michael Jagdeo highlighted the comedy scene in a weekly column called This Week in Comedy.

Ana Starats and Jonathon Muzychka profiled local tech startups. Erica Berman covered fitness, writing about gyms, yoga studios and new ways to work out in the city. Dylan Giuliano tracked new real estate developments.

The breadth of the team meant that when we published something about film, theatre, comedy, the arts, live music, food, beer, fashion, technology, or any of the other subjects we covered, the work came from writers who were genuinely immersed in those worlds. They knew the scenes they wrote about because they participated in them.

2013 felt like the year we were hitting our stride. The content mix was strong: breaking news sat alongside food coverage, lifestyle writing and deep cultural reporting. We had unique, originally reported stories that readers encountered on blogTO first, often days before another publication wrote their own version. We had recurring weekly, monthly and seasonal content that kept people informed about what was happening in Toronto. And we had a team with the knowledge and curiosity to make it all credible.

The Rob Ford coverage had demonstrated that we could compete on speed when something broke. But the foundation of what made blogTO work was still the daily grind: the restaurant openings, the neighbourhood profiles, the live music and arts coverage, the DineSafe round-ups, the lists that people loved to argue about in the comments. It was service journalism and cultural coverage, produced by people who cared about the city, and it was what kept readers coming back day after day.

I had more ideas for where to take the brand than we had resources to pursue. I briefly considered launching a blogTO Kids brand extension to produce content aimed at parents. With two young children of my own, the concept was appealing, but it would have been a significant departure from our existing audience and editorial focus. With multiple projects already in progress, some of which were struggling, I had to be disciplined about what to prioritize. I shelved the kids’ idea. We were never short on ideas for how to grow and expand. The constraint was always our ability to fund and execute them.

On the competition front, 2013 brought a couple of American entrants to the Toronto market.

Eater, the food blog that had started in New York in 2005 and expanded nationally four years later, launched in Toronto on October 2. I had always figured it was only a matter of time before they came north. I had been studying their content strategy for years and made sure there were no gaps in our food coverage that would give them an opening. A few days before their Toronto launch, their newly hired local editor emailed us to ask if blogTO would like to do an exclusive interview with Eater’s owner, Lockhart Steele, about the expansion. They offered early access to the Eater Toronto website before it went live. We laughed. We weren’t about to introduce our readers to a competitor. We had our sights set on doing whatever we could to prevent Eater from gaining a foothold in Toronto. Sure enough, they didn’t. They didn’t have anything to offer the city that blogTO wasn’t already doing. Eater shut down its Toronto operation less than a year later.

Thrillist, which covered food, travel and events, also started publishing Toronto content that year. Their local output consisted mostly of event round-ups and restaurant listicles, none of which added any value to what we were already doing. Several of their articles also featured photos taken by our photography team without permission. I emailed them repeatedly asking them to stop. Their editor eventually apologized and removed the images. Thrillist never gained meaningful momentum in Toronto and appears to have published its last local article in 2018.

I was also keeping an eye on Shopcastr, a Toronto-born startup that had been around since 2011. Founded by Matt O’Leary and backed by Mantella Venture Partners, the company had raised $1 million and built a local e-commerce platform that connected shoppers with independent retailers. Matt had reached out the previous year about a cross-promotion, but as the much larger brand, the trade didn’t make sense to me.

If I were being honest, I admired what they had built and wished we had the technology to complement our editorial coverage of local shops and retail. We didn’t have the capacity to do what they were doing, so I watched them cautiously. You could never predict how a startup might evolve, and it wasn’t out of the question that they could expand beyond their initial offering and start competing on our turf. By 2013, they had a new CEO and were gaining momentum, but they never expanded in the direction I feared. Shopcastr was acquired by Symbility Solutions before the end of the year.

As if the competitive landscape wasn’t enough to manage, Google added to the pressure.

On July 10, I got a call from Google’s enterprise team informing me that we would now need to pay for Google Maps. Since the site’s early days, every map element on blogTO had been powered by Google: restaurant pages and other business listings, events, and listicles. We were generating roughly 65,000 map loads per day, nearly 24 million a year, well beyond the limits of Google’s free tier. The annual cost to continue: approximately $100,000.

I flagged the situation to Abraham and Taylan immediately. Taylan had seen this happen to two other clients. In both cases, Google had doubled the price within six months. His recommendation was clear: switch to Mapbox, which Foursquare had already migrated to earlier that year, at a fraction of the cost.

The decision was easy. The execution required some deception. If Google realized we were planning to leave, they might cut our access before the migration was complete, breaking every map on the site. So I wrote back and told them we were looking into things, buying time while Abraham and Taylan worked on the switch behind the scenes. I kept stalling. By mid-August, Google told me that if I didn’t agree to the new terms by September 20, our domain would be blacklisted, we’d receive a terms-of-service violation letter from their legal team, and maps would stop loading across the site.

With days to spare before the deadline, the team finished the Mapbox migration. I wrote to Google and let them know we wouldn’t be continuing with their product.

Meanwhile, two of the major projects we had initiated the previous year were not going according to plan.

The redesign of the blogTO website by Playground was months behind schedule. By the time we moved into our new office, the bulk of the work was still incomplete. I’d show up for creative review meetings at their office near King and Spadina, only to find that the templates I was expecting weren’t ready or didn’t meet the requirements I had provided.

Playground was also now asking for more money, arguing the project was more complicated than they had anticipated. I pushed back. They hadn’t followed their own processes, and the work felt uninspired, not the calibre I expected from the agency behind The Toronto Standard’s award-winning website.

In hindsight, I had been overly ambitious with the scope. Beyond a visual overhaul, I had layered in features meant to compete with much larger, better-funded platforms: a user profile system with the ability to save articles, rate businesses, and check-in to places; a photo-sharing module where users could upload and organize images by theme; an enhanced events section; and the ability for readers to create and share their own versions of our listicles.

Around the time the Rob Ford crack video broke, Playground finally completed its scope of work, but the deliverables had issues. The few templates we did implement created a disjointed experience for readers. The street-style module from the previous year had one visual language, the new contests section had another, and the mobile version of the site looked different again. The blogTO website had no coherent identity. And by that point, the approach to web design had continued to evolve, making it clear we should have been building a responsive site rather than separate desktop and mobile templates.

I decided to salvage what we could and move on. I asked Dondy, who had done strong work on the Patio Guide and Toronto Food Trucks, to revise some of Playground’s designs into a usable state. We managed to implement a handful of templates, including the events, streams and contests sections. But we scrapped the rest. The majority of the site still looked the same as it had before the project began.

It was one of the most expensive mistakes I made while running blogTO.

The Android app was its own saga.

The smaller apps shipped first. Bars, Pubs and Late Night Eats launched in February 2013 and was designed to help people find places to drink and eat late at night. You could search by neighbourhood or subway stop, browse photos and details for each spot, and filter for places that were still open, a feature that came in handy after last call.

My favourite touch was a feature that let you shake your phone to get a random suggestion. Couldn’t decide where to go? Just shake again.

The trade publication Media in Canada covered the launch. To support the app, we ramped up our editorial coverage of late-night dining.

The Patio Guide for Android followed in May, timed perfectly to the start of patio season. Nothing marks the shift to warmer weather in Toronto quite like patio openings, and interest in patio content is always highest at the beginning of summer. Suite 66 had sold advertising to a beer sponsor across all our patio content and apps, so there was revenue at stake with the deadline. We made it.

But the main blogTO Android app remained stuck. We had gone through multiple builds and rounds of revisions, yet the app remained buggy and lacked key features. Halogen Mobile had tried to replicate the iPhone app’s design but had made changes to accommodate Android-specific conventions that I wasn’t happy with. I wasn’t willing to release anything until the Android version matched the iPhone app in both functionality and design quality.

Meanwhile, readers kept emailing to ask when the Android app would be available. Some of them had been waiting since the previous summer, when we had announced it was on the way. I responded to as many as I could, apologizing and promising we were still working on it.

By summer, we had exhausted the project’s budget. Halogen asked for more money to finish. I started looking for someone else.

My search led me to Sleeklabs, a small app development shop run by Satraj Bambra and his wife Megha. They had built the apps at Wave Financial and were fans of blogTO. When I asked them to audit the existing code, their assessment was blunt: the code base wasn’t worth building on. They recommended starting over.

There would be no blogTO Android app before the end of the year. All those readers who had been emailing us would have to keep waiting.

2013 was busy. Our audience was growing. Some of the projects we had set in motion were working. Some were not. But blogTO was on a roll.

In the next post, I'll write about what happened when the Facebook algorithm started becoming more powerful, and the difficult decisions we made to adapt to it.

Up until that point, renting office space hadn’t been a priority. The math didn’t work, and even when it started to, the terms didn’t. Commercial landlords expected multi-year commitments, and I wasn’t willing to saddle blogTO with that kind of obligation. But a new category of office space was emerging in Toronto. WeWork was still years away from opening its first location in the city, but a handful of local coworking spaces had begun to appear, including Workplace One, which had just opened near Queen and Bathurst.

I liked the space. It was modern and well-designed. And I saw an opportunity for a trade. Workplace One needed tenants. We had advertising that we could offer them. A barter deal was far more attractive to us than paying cash, so I pitched an arrangement: a small office in exchange for about $10,000 worth of advertising on blogTO. They went for it. We signed a six-month deal and moved in on October 24, 2011.

At that point, the “we” who occupied the office consisted essentially of me, Derek Flack, and Alexandra Grigorescu, who had come on board as an Associate Editor. Derek had joined at the end of 2008, starting out by covering art galleries and bike stores and, more significantly, a wide range of historical content featuring photographs from the Toronto Archives. It was the type of content blogTO became known for over the years. It was so popular that the Toronto Star once interviewed Derek about his work.

Derek had grown up in Toronto and had a deep, wide-ranging knowledge of the city that touched nearly every subject we covered. He hadn’t trained as a journalist, but he was a strong writer and photographer, and his instincts for what made a good story were sharp enough that he was constantly generating ideas, both for his own work and for the team he oversaw. Derek became not just blogTO’s third Managing Editor but also its first full-time employee.

At blogTO, our editors were expected to create content while also managing the team. Derek assigned stories, reviewed pitches and edited submissions, but he also wrote prolifically. The dual role made for long days, but I felt strongly that editors who weren’t also producing work lost touch with what the site needed. I didn’t think we could afford to have anyone in a purely supervisory position, and I also didn’t think it was a good idea.

All of our editorial planning ran through what we called the content schedule, a Google spreadsheet organized by date where we plotted the posts we planned to publish each day, along with notes, related links and status updates. Internal communication happened almost entirely over email. Slack didn’t exist yet, though we would eventually migrate to it years later. We also maintained a wiki where all of our internal documentation lived: style guidelines, best practices, CMS instructions and other resources.

We had an informal work culture. There were no set office hours, nobody was required to work from the office, and we didn’t provide equipment. Everyone supplied their own laptop, phone, camera and software. The office was there if and when our team needed it. What mattered was that the work got done and done well.

What I wanted was for our team to spend their time in the city, not glued to a desk. I wanted them to walk through neighbourhoods, duck into new shops, attend events, and talk to people. The office existed for the moments when we needed to write something up, edit a photo, or meet with colleagues. If I noticed someone spending too many hours in the office, it made me uneasy.

Over the years, readers sometimes asked me how we always seemed to break stories first. There was no secret to it. We were out in the city, talking to people, paying attention. We didn’t wait for press releases or rely too heavily on trawling social media for leads. We found the stories ourselves.

I practiced what I preached. I’d regularly explore parts of Toronto I didn’t know well, seeking out neighbourhoods like Thorncliffe Park or Keelesdale that other publications overlooked. When I went out to eat or drink, I rarely went to the same place twice, so I had more first-hand knowledge to draw on when curating lists or directing coverage.

As the site grew and revenue increased, we had resources to bring on more people and pay them more competitive wages. Our reach and reputation also meant we continued to be flooded with applicants eager to join the team.

My approach to evaluating and hiring new team members was particular.

Knowledge of Toronto was critical. I valued applicants who were actively engaged in some corner of the city’s culture and whose interests went deeper than the mainstream. That sensibility, one we had established in the site's early years, mattered as much as, if not more than, a journalism degree or industry experience.

When I interviewed prospective writers, I’d ask them questions to test their knowledge of Toronto and sensibility. There weren’t necessarily right or wrong answers, but if someone said their favourite coffee shop was Starbucks or that they liked to hang out in Yorkville, it suggested they probably wouldn’t be a good fit.

I’d ask them to name a bar on Dundas West, a cafe in Leslieville, the approximate boundaries of Parkdale or some of Toronto’s notable live music venues. I needed to hear smaller venues like The Dakota Tavern, Lee’s Palace or The Danforth Music Hall, not just the ACC (now Scotiabank Arena) or the Molson Amphitheatre (now the RBC Amphitheatre).

Turning away talented writers who simply hadn’t spent enough time in Toronto was always difficult. We’d often get applicants who had recently moved from Vancouver or another city. It was tough to find suitable roles for them unless the role didn’t rely as much on local knowledge and context. I favoured applicants who had grown up in Toronto or spent considerable time living here.

I also actively sought out writers who wanted to cover parts of the city that other publications overlooked. There was a widespread perception that Toronto media had a downtown-west bias, and I thought that was both true and a real opportunity. If we wanted to grow our readership, we had to cover the neighbourhoods where people actually lived. Former suburbs like Scarborough or North York had massive pockets of underserved readers.

In 2012, the majority of our team had not worked in media before, but Rick McGinnis was a notable exception. He was the most seasoned journalist we had, with years at Now Magazine and Metro under his belt. Rick brought a high level of reporting rigour that added depth to our coverage.

Rick was also the primary byline on our branded page in Tonight Newspaper. Tonight was a free afternoon daily, targeted at Toronto commuters heading home from work. It was a publication we had been working with since its launch in September 2009.

Back then, Tonight’s co-founders, John Cameron and Tom Hyde, asked if blogTO would be a content partner. I was skeptical about the paper’s prospects. The competition among free dailies in Toronto was fierce, with Metro and 24 Hours already well established. Dose had already discontinued its print edition, and it was clear that more people were turning to their phones for news and local information. I wasn’t convinced that a print publication whose key differentiator was an afternoon publishing time had a bright future.

But I said yes to the partnership almost without hesitation. The reasons were straightforward. A blogTO-branded page in a publication with over 100,000 daily circulation represented an enormous amount of free marketing at a time when we still needed cheap, effective ways to build brand awareness. I also knew that if we didn’t partner with Tonight, we’d be leaving the door open for a competitor to take the spot. The costs and downsides for us were minimal since we’d already be producing the content for the blogTO website anyway. I just had one condition. Tonight wasn’t allowed to syndicate our content on their website. It could only run in print.

Each issue of Tonight featured a blogTO-branded page with a feature article, usually written by Rick, alongside two shorter pieces about a local business, neighbourhood or event. The idea was to tie some of the content to a subway stop, since the paper was aimed at transit riders. Tonight would sell advertisements on the page and keep all the money. Revenue sharing wasn’t part of our agreement.

Unfortunately, Tonight didn’t succeed as its founders had envisioned. It was acquired by Annex Business Media in 2013 and folded about a year later.

Another key member of the team during this period was Chris Bateman. Chris had inherited the Morning Brew from Jerrold and created a weekly column called the Sunday Supplement, in which he unpacked a few topical stories in depth. Working under Derek’s direction, he also carved out a niche for himself by writing meticulously researched pieces about Toronto’s history.

While Derek’s history posts tended to be photo-driven, like his popular piece on what Toronto looked like from the 1860s to the 1990s, Chris’ work leaned more toward long-form research and writing, covering subjects ranging from the demolition of Chorley Park to the S.S. Noronic disaster. In 2014, Chris won a Heritage Toronto Award of Excellence for his blogTO article “That Time a Giant Gas Balloon Dazzled Toronto.”

For a few years, Chris was also one of our main news reporters, covering City Hall and the ongoing shenanigans of Rob Ford. I’ll have more to say about his coverage of the infamous crack video scandal in my next post.

Other notable writers on the team at this time included Sabrina Maddeaux, who covered fashion and later became a widely published freelance journalist for the National Post, the Globe and Mail, and the Toronto Star. Libby Roach wrote about food, restaurants and hotels, and later co-founded Auburn Lane, a women-focused Toronto publication. Dayna Winter was writing best-of lists and covering fashion and design before she left to take a content role at Shopify.

Despite all the new additions to the team, we still struggled with turnover. A number of freelancers who had done strong work for the site had since moved on. Erin Bury had pioneered our Toronto tech and startup content before becoming the Managing Editor of BetaKit and later co-founding Willful. Travis Caine had been one of our main music writers. Chandra Menard had written about local film festivals. Meaghan Binstock, Frank Kocis, Joshua Tusin, Emily Thomas and Alyssa Bistonath had all contributed to our food and restaurant sections.

In 2012, I was still working with The Office of Gilbert Li, the studio I had commissioned to design the final version of our neighbourhood maps. As that project wrapped up, we started talking about what to do next. Their specialty was magazine design, and I had always been a voracious magazine reader. I asked them to develop conceptual designs and layouts for a blogTO magazine.

The idea was to distribute it for free, subsidized by advertising, available at coffee shops and local stores, not unlike the model for our maps or the one Vice had used in its early years. The concepts they brought back loosely resembled Monocle’s look, which had already established itself as one of the best-designed magazines in the world.

Alongside the magazine concepts, The Office of Gilbert Li also developed new ideas for the blogTO logo and visual identity that could be extended across both digital and print channels, including our branded page in Tonight Newspaper, business cards, and the printed reviews and Best of Toronto decals we distributed to local businesses.

The design work was strong, and I was excited to move forward. But I hadn’t yet fully costed out the viability of publishing a magazine. Plus, the design project’s timelines kept slipping, and as time passed, the business case for me to devote constrained time and resources to a print product grew harder to make.

If blogTO was going to succeed, it wouldn’t be because of a magazine. I knew this was more of a vanity product than something that made strategic sense. We needed to win at digital media. That was the opportunity, and that was where we needed to focus.

One of the things we invested in on the digital side that year was expanding our street-style content. We’d been posting photos showing how people dressed in Toronto for a couple of years by then, and they were getting high engagement. Our readers loved looking at how different people in Toronto dressed and commenting on their outfits. Along with the photos, we would typically include details such as the subject’s first name, occupation, and how they described their style.

Some of the style was great, and some was questionable or just objectively unique. We decided to stop running the posts as regular articles and instead create an entirely new module or section of the site to house the content. The challenge with the project was that we were still struggling to migrate away from the Movable Type CMS and had built a separate Django system that we decided would serve as the foundational platform for our websites and apps in the future. We also knew we needed a new responsive site design, and I wanted to extend this module to the blogTO apps as well.

To execute the design of the new street-style module, I hired Brian Pullen, who was co-founder of Playground, the agency that designed the award-winning website for The Toronto Standard. Brian would complete the work as a freelance side project, and I was really happy with what he came up with. But, as expected, the module’s look was completely different from the rest of the site. Nevertheless, Abraham and Taylan took his design templates and integrated them into the site without much complication.

In June, the new module went live, and I posted an announcement about the changes. The main thing was that each street-style photo now stood on its own. Rather than engaging in a comment thread about a collection of photos, readers could comment on specific photos and rate outfits as “Hit” or “Miss.” We also made the content more sortable by adding tags like “leather” or “hat” so people could browse by theme.

The response to the section was positive, but I later realized that the module wasn’t built for the era of digital media to come, which largely relied on distributing content through Google and Facebook.

Various writers and photographers contributed to the street-style coverage over the years, most notably Jesse Milns, Jonathan Loek, Mona Chammas, Jessica Blaine Smith, Natalia Manzocco and Mauricio Calero.

The project with Brian was such a positive experience that I asked him if Playground would be willing to redesign the entire blogTO website. I was convinced we needed a major overhaul, one that would introduce new functionality to better position us against well-funded U.S. competitors.

Brian sent a quote for the redesign based on the brief and requirements I drafted. There would be an extensive number of templates and a significant amount of new functionality. The cost he quoted was $100,000, significantly more than we had ever spent on any one thing. But we had cash in the bank since blogTO had been growing and generating profits, so I bit the bullet and signed an agreement to move forward with the project.

The website redesign wouldn’t be the last major digital initiative we started that year. We had previously built the blogTO iPhone and iPad apps, which had a growing user base and a five-star rating on the App Store. We needed an Android app, so I found a Toronto-based development shop called Halogen Mobile that I thought would be a good fit for the job.

I wanted to keep the project streamlined. We’d replicate the iPhone app’s look and feel as closely as possible, making changes only when necessary to accommodate Android-specific conventions. Halogen’s rate was $5,000 a month. They wanted a 10-month retainer. They estimated the app would take 2 to 3 months to complete. It was the only time I ever agreed to a project with a monthly rate rather than a fixed fee. It was a mistake I would not make again.

That June, we announced on the site that an Android app was on its way. Readers were excited. We told them to expect it by the end of summer.

Shortly after the Android project started, Halogen came back to me with a proposal: they wanted to build another app, and it wouldn’t cost us a thing. They had secured $15,000 from Questrade to serve as the launch sponsor of an iPhone app about Toronto bars and pubs. The advertising revenue would offset the development costs.

So, in the fall of that year, we started a project for blogTO’s Bars, Pubs and Late Night Eats app. It would include a directory of bars, pubs, and restaurants where you could find something to eat after midnight. It would be available only to iPhone users.

Another digital project worth mentioning was launched that summer. I had observed over the years that Now Magazine seemed to generate substantial advertising revenue from its special Summer Patio Guide issue. This content vertical was a natural fit for blogTO, but I wanted to do more than just publish a series of articles rounding up bar and restaurant patios in the city.

So we created what I believe was the world’s first dedicated Patio Guide microsite for any city, as well as a Patio Guide iPhone app. An Android version would come the following year. Dondy, who also worked with us on the Toronto Food Trucks website and apps, did the design. Abraham and Taylan did the development.

The Patio Guide went live that summer, featuring a curated selection of hundreds of local patios, including photos, descriptions, and useful information such as hours of operation and whether the patio was covered, heated, or took reservations. For a while, we also included details about which beers were on tap, until we realized that gathering and maintaining that information was more trouble than it was worth.

Like the blogTO iPhone app, the Patio Guide was well-received and earned five-star ratings on the App Store. We regularly maintained the database that powered it, sending out writers and photographers to gather the information needed to add patios to the guide and remove patios that no longer existed.

While the Patio Guide still exists today, it no longer appears to be maintained. The microsite is still up, but the link to it from the website’s primary navigation has been broken for a while. The database no longer appears to be actively updated. The iPhone app hasn’t been updated since 2017. The Android version appears to have been removed from Google Play.

While we were busy spending time and money on the website and apps, we weren’t taking our eye off what was happening on social media. The previous year, we had started an Instagram account when few other Canadian media organizations seemed to be paying attention to the platform. We saw immediate traction and high engagement with our posts, which at that time were all photos since Instagram had yet to support video.

The content we posted was mainly photos that mirrored our editorial coverage, regrams of content posted by fellow users, and random shots our team captured while out and about in the city. We weren’t concerned about the platform's lack of monetization or that it drove no traffic to the website. What mattered was that we could see Instagram usage exploding, and that many users in Toronto were following us and engaging with our content.

Twitter and Facebook remained important platforms for us that year, but we also turned our attention to a newer one. Pinterest launched in 2010 and was gaining traction as a place where people could find inspiration and share photos and links to web content. Since we were always looking for ways to extend our audience through emerging platforms, Pinterest seemed worth exploring.

We hired an active Pinterest user, Melanie Dudek, and paid her to see what she could do for us. For several months, she created Pinterest boards on themes we thought people would want to share and pin, including Coffee, Date Night Ideas, and Historical Photos of Toronto. We gained some traction but ultimately concluded that Pinterest wasn’t one of the platforms where it made sense to invest our limited resources. We deprioritized the platform and moved on. Today, blogTO’s Pinterest account sits at just under 50,000 followers, though it hasn’t been active for years.

When our six-month lease at Workplace One expired in April, the arrangement had paid off for both sides. Our advertising helped them fill their Queen and Bathurst location. Their success meant they were opening a second space near King and Parliament. They were no longer willing to give us our rent for free, but offered a deal in which part of the cost would be offset by another advertising trade. We took it and stayed through the end of the year.

As we settled into our second office, blogTO had more shape and momentum than ever. A website redesign was underway that would cost more than any project we’d ever undertaken. We had multiple apps in development. Our brand was in front of thousands of transit commuters every day. And we were building an audience on every major social platform.

In the next post, I’ll get into what happened with these projects we had set in motion, including the ones that didn’t go according to plan, as well as our move into a new office space inside one of Toronto’s most exciting building restoration projects.

The team I assembled was small but enthusiastic. Ariadna Peretz, the site’s first Managing Editor, brought a group of contributors: Degan Beley, Fainne Martin, Leann Prain, Richard Murray, Rowan Lipkovits, Sean Orr, and statusq. Together, they wrote a site description that captured its spirit: “Beyond Robson is about the obscure and obvious of Vancouver. You’ll find information on everything that affects the citizens of this city, be it the next demonstration, the latest fashion event or the least comfortable park bench.”

Statusq posted first, recounting his experience at a beginner-friendly triathlon. Other early posts included a sushi restaurant roundup, a Pearl Jam concert review, a guide to running in Stanley Park, coverage of SWARM (Vancouver’s annual gallery hop), and an update on safe injection sites.

One early contribution to the music section opened with the words “Hot Loins” repeated more than 80 times, followed by a link to a MySpace page.

Like the other Freshdaily sites, we curated a sidebar full of links we called “Useful Stuff,” pointing readers to everything from the Anti-Poverty Committee and BC Ferries to the David Suzuki Foundation. We linked out to local media outlets such as The Province, Vancouver Magazine, The Westender, and Adbusters, and listed arts and culture organizations, including the Playhouse Theatre Company and the Vancouver Folk Festival. There was a blogroll linking to dozens of the city’s most popular blogs, including Darren Barefoot, Kris Krug, and Van Ramblings. The site’s sections were leaner than those on blogTO or Midnight Poutine: Arts & Film, Eat & Drink, Fashion & Style, Music, City, and Weather.

From the start, Beyond Robson had the same features and functionality as the other Freshdaily sites and quickly developed a lively community of commenters, Flickr pool participants and readers who regularly sent in tips, suggestions and feedback. The local blog community noticed right away. One person called Beyond Robson a “halfway decent looking Vancouver blog” with a layout that left “almost everything to be desired.” We took what we could get.

The opportunity in Vancouver was the same as it was in every other Canadian city at the time. The local digital media space was wide open. The incumbents, primarily The Georgia Straight, weren’t paying much attention to the internet. And readers were actively seeking out blogs and websites for local news, culture and information.

Unlike Toronto, there wasn’t any meaningful digital competition when we launched. The most popular local blog was likely Miss 604, a one-woman operation run by Rebecca Bollwitt. The site is still around today, and in 2025, Bollwitt received a well-deserved Award of Excellence from the City of Vancouver for her contribution to the city’s arts and culture. There was also The Tyee, a website founded by former Vancouver Sun journalist David Beers that had pioneered a non-traditional funding model years before non-profit-funded digital journalism became more commonplace. We didn’t view The Tyee as competition. Its scope was broader, its tone drier and more traditional, and its focus was on longer-form investigative reporting.

It wasn’t until 2008, three years after our launch, that Beyond Robson got any real digital media competition when Bob Kronbauer founded Vancouver is Awesome.

Ariadna did an admirable job running the site day-to-day with the tools and resources available to her. She recruited new contributors, managed the team, ran meetings and was my primary point of contact for everything from editorial feedback and traffic stats to design updates and technical issues. She stepped down at the end of 2006, and Sean Orr and Peter Pimental took over as co-editors.

By that point, Beyond Robson was pulling in about 40,000 page views a month, roughly a third of blogTO’s numbers. Revenue was negligible, mostly from Google AdSense, though Beyond Robson would soon be included in the largest Freshdaily network advertising deal to date, a campaign for the launch of the Mini R56. Like Midnight Poutine, the fundamental problem was audience size. We simply didn’t have enough readers to attract advertisers. I told the team we needed to reach at least 100,000 monthly page views in the near term, and well past a million within a few years, if we were going to generate meaningful revenue.

Before the end of 2006, we refreshed the website with a new logo and design, mirroring the same template updates we’d rolled out on blogTO and Midnight Poutine. A year after that, we updated it again, leveraging the Web 2.0 design and development being pushed out from Toronto to all the Freshdaily sites.

The previously generic Beyond Robson logo was replaced with one featuring a darker green, bolder typography, and a mark that combined a bird with the letter B.

We expanded the Filmmakers section, sponsored by Sony, added movie showtimes and trailers for a short time, rolled out a more robust events section and launched new directory sections for restaurants, bars and local businesses.

In 2007, we surveyed our readers. The response was encouraging in some ways and sobering in others. People genuinely liked what Beyond Robson was doing, but they wanted more of it, more frequently, across a wider range of topics.

Contributors evolved over the years. Ami Sanyal, Duran Cheung, Kristin Cheung, Jon Hilderman, Jenn Perutka, Steve Louie, Ryan Weal, Amanda Henry, Jake Tobin Garrett, Chelsea Johnston, Jenn Laidlaw, Melody Fury, Skot Nelson and J.Z. Garrod were some of those involved. I’m grateful to everyone who gave their time to Beyond Robson.

The compensation model mirrored the other sites. We used the same points system, which eventually evolved into a flat rate of $10 per post with bonuses based on page views. If a post hit 5,000 views, the writer earned $50. If it hit 10,000, it was $100.

Despite the low pay and the fact that every contributor had a full-time job or studies in addition to Beyond Robson, we ran into an unexpected problem: some people were writing too much. We were getting almost magazine-style submissions running thousands of words. I introduced a 500-word limit and asked the editors to enforce it, with exceptions for restaurant and store reviews, listicles, event previews, concert round-ups we called “Hot Ticket” posts and the Morning Brew.

Like blogTO, we gradually introduced more structure, tracked analytics more closely and leaned into SEO. Over time, we figured out what worked: listicles, coverage of major festivals and events, local news, posts about development and gentrification, and food content. The strategy I pushed was straightforward. We needed two types of posts: ones that would spark conversation and drive traffic the day they went up, and ones with staying power, like restaurant coverage and listicles, that would keep pulling in readers for months. I asked the team to stop spending time on topics that our data showed weren’t connecting with readers.

The data also made clear that a small number of star performers were carrying the site. These were the writers who posted consistently, whose work was well-formatted and whose posts routinely met or exceeded traffic targets. The majority of contributors struggled with consistency, had recurring issues with formatting or photos, or both.

Of all the contributors, Sean Orr stood out. He was getting a wide following for the Morning Brew, Beyond Robson’s equivalent of the recurring news round-up that had become a staple on blogTO. Alongside his curated links to local news stories, Sean added sharp, sometimes blistering, commentary. In a July 2008 post, next to a link from the newspaper 24 Hours with the headline “Tattoos aren’t just for bikers, inmates and rock stars anymore,” Sean wrote: “You’ve got to be kidding me. How many times has this article been written? SARAH ROWLAND YOU ARE THE WORST FUCKING WRITER EVER.”

This kind of thing did not go unnoticed. The Georgia Straight once took aim at Sean in a blog post, after he’d been openly critical of their coverage of Vancouver in his Morning Brew round-ups. Their response was to call him bitter and extend an invitation to join their “now defunct Bitter Lactose-Intolerant Asian Youth Group,” despite the fact that Sean wasn’t Asian and they weren’t sure if he was lactose intolerant.

Sean’s career took an interesting turn after Beyond Robson. In April 2025, he was elected to the Vancouver City Council. Earlier this year, he filed a defamation suit against Vancouver Mayor Ken Sim after Sim publicly accused him of distributing illegal drugs on Christmas Day. The guy who used to write all-caps takedowns of local journalists in the Morning Brew now sits at the table where Vancouver’s civic policy gets made.

By 2008, the Beyond Robson team had begun hosting concerts featuring local indie bands. A show that November featured The Bicycles, Hot Panda, The Clips and Gang Violence at DiMetric Studios on East Pender. Tickets were $10. These events were a bright spot. They connected the brand to the community in a tangible way and reminded everyone involved that there was something real behind the website.

In early 2009, I flew to Vancouver to meet with the team in person. We gathered at Salt, a restaurant in Gastown. It was an energizing meeting. The team felt that we’d built a strong foundation over the previous years and that there was still a massive opportunity for Beyond Robson to become Vancouver’s go-to destination for local news and culture. The alt-weeklies still hadn’t made any serious moves in the digital space, and there were no dominant digital-native competitors.

The optimism was real, but so were the cracks forming behind the scenes.

At some point, Kat Braybrooke took over as Managing Editor and held the role until the summer of 2010. Kat was enthusiastic, capable and effective. Traffic doubled while she was running things. But the volume of work was more than any one person could handle, given the compensation we were offering. She repeatedly asked for detailed style and formatting guides for each type of post we published, and I didn’t provide anything adequate. Instead, I sent emails to the team with formatting corrections and SEO tips, when what they needed was comprehensive documentation, structured onboarding, and real training.

The fact that we were on opposite sides of the country didn’t help. If we’d been working together in an office, things would have been far simpler. But we weren’t, and the communication gap was real.

When Kat left, she went back to school to continue her studies. Jordan Petryk, who had been Associate Editor under her, stayed on briefly but was also stretched thin, holding down a part-time job and taking seven courses in his final year of university. At one point, he wrote to tell me it had been “hell” trying to balance his duties at Beyond Robson with everything else.

We tried reorganizing around section editors rather than a single Managing Editor, but the budget wasn’t there to pay them what the work warranted. The events section alone was becoming unmanageable, with hundreds of submissions pouring in every week and not enough people to moderate them. The traffic numbers were encouraging but insufficient. Monthly page views had finally surpassed 100,000. It was real growth, but still nowhere near enough to sustain the site financially.

And then there were the technical headaches. Beyond Robson was plagued by the same problems we had on blogTO, nearly all of them rooted in the aging Movable Type CMS. At one point, the photo upload function broke entirely, forcing us to run posts without images. Comment moderation remained an unsolved problem. After Kat left, I took over recruiting new writers myself.

I also finally put together the proper onboarding materials. New contributors now had access to a wiki with resources and background on the site, along with editorial guidelines, SEO best practices, photo standards, instructions for navigating our CMS and advice on writing headlines. It was years overdue.

But the structural problems were getting worse.

The entire model behind Beyond Robson and Midnight Poutine was built on a simple premise: develop something in Toronto, then push it out to the other cities. New designs, features and tools would flow from blogTO to Vancouver and Montreal. In theory, this was efficient and scalable. In practice, the technical problems piling up in Toronto turned this approach from an advantage into a burden. Designs sat finished but never went live. Features were built, but couldn’t be deployed. The pipeline that was supposed to accelerate the other sites ended up starving them.

Meanwhile, blogTO was consuming nearly all of my attention. It was the largest of the three sites by a wide margin, with the most traction among both readers and advertisers. With limited time and resources, I felt I had no real choice but to prioritize what blogTO needed, even if that meant sacrificing the vision I’d had for the Freshdaily network and the potential of Beyond Robson.

I wasn’t able to give Beyond Robson the attention and resources it needed and deserved. The execution of the Freshdaily strategy wasn’t good enough. That’s on me.

In 2011, I decided to put Beyond Robson on hold while we worked through the technical issues in Toronto. The plan was to come back with better tools, a stronger infrastructure and the time to do it right. I replaced the website with a splash page that invited readers to leave their email addresses so we could notify them when Beyond Robson relaunched. I reached out to our contributors, thanked them and told them I’d be in touch within a month or two.

I believed it at the time.

It never happened.

In July 2011, someone wrote to ask if we actually had plans to bring the site back. If not, they said, they’d be interested in acquiring it. I didn’t respond to their email.

The failure in Vancouver stayed with me. The opportunity had been real. The demand for a site like Beyond Robson was there. And the fact that we hadn’t been able to capitalize on it was entirely on me. I had let the team down. I had let the readers and the community down.

After Beyond Robson went dark, other Vancouver sites stepped in and captured the audience we had been trying to build. The biggest winner was VanCity Buzz, which had launched in 2008 alongside Vancouver is Awesome. VanCity Buzz grew rapidly, particularly in 2010 when the Winter Olympics created a surge of local enthusiasm that their team rode to a major spike in traffic. They later rebranded as Daily Hive, expanded into other Canadian cities and were acquired by ZoomerMedia in September 2022 for $16.4 million. That was eight months after ZoomerMedia had bought blogTO.

We held onto the beyondrobson.com domain for years. When ZoomerMedia acquired blogTO, the domain transferred along with the other assets under the parent company, Freshdaily Inc. At some point, ZoomerMedia appears to have let the registration lapse. If you visit beyondrobson.com today, you’ll find something called the Beyond Vancouver travel guide.

In 2013, Scout Magazine included Beyond Robson in its Vancouver Lexicon, defining it as “a now defunct Vancouver website (run from Toronto) that tried to tackle life in Vancouver through the prism of twenty-somethings. Also, an expression of irony calling out bourgeois, juvenile enthusiasms.” They included a usage example: “That gallery opening was so Beyond Robson...”

I can think of worse ways to be remembered.

In the next post, I will circle back to blogTO in Toronto. It was the fall of 2011, and we were about to move into our first real office space.

Food and restaurant coverage had become a central part of blogTO’s editorial identity, and I didn’t want us to be an afterthought when it came to where people went to find out about Toronto’s growing food truck scene. Other publications had started covering the trend, and when they did, they kept referencing the same source: a website called Toronto Food Trucks, run by a guy named Marc MacDonald.

Marc had built something smart. He’d secured a URL that dominated search results whenever anyone searched for “Toronto food trucks” on Google. He’d filled the site with useful information, both for people curious about what trucks were out there and what they served, and for aspiring food truck owners trying to understand the city’s confusing and evolving rules and regulations. He had created a food truck infographic that had been widely picked up and referenced by local media outlets.

But Toronto Food Trucks wasn’t much of a business yet. Marc had been offered a full-time job at Shopify and was looking to sell to someone with the motivation and resources to keep it going. I was a willing buyer. We agreed on a price of $5,000, which included the website, an email list, a Twitter handle, an Instagram account and a Facebook page. If food trucks were going to be the next big thing in Toronto’s food scene, we now had a brand and a platform positioned to be at the centre of it.

We moved quickly. The site was updated to indicate its affiliation with blogTO. Whenever we published food truck content on blogTO, we’d link to the Toronto Food Trucks site, and links would flow the other way too. The content remained separate, but the two brands reinforced each other. Some of our blogTO writers, like Amy Grief and Liora Ipsum, contributed content to the food truck site. Jesse Milns shot photos.

On Marc’s recommendation, I hired Casper Yue part-time to establish relationships with local food truck operators, write about food trucks and events and manage the site’s social media accounts. Traffic wasn’t anywhere near blogTO’s numbers, but it was climbing. Social media followers were growing. Things were moving in the right direction.

The business was inherently seasonal. Traffic usage peaked in the spring and summer, when people wanted to eat outdoors, and dropped sharply in the winter, when most trucks went dormant. During the six warmest months of 2015, the site generated nearly one million page views and attracted 300,000 unique users. For a niche food-truck publication, those were encouraging numbers.

There still seemed to be more upside. I was ready to invest more heavily. Dondy Razon, a colleague from my Ogilvy days, designed an updated website and iPhone and Android apps.

Abraham handled the development of the website, building on a WordPress CMS that, unlike the one we’d struggled with for blogTO, worked smoothly. We later added push notifications so users could opt in to be alerted when one of their favourite trucks was nearby.

The site wasn’t just editorial. We built a feature that let users find food trucks on a map, and a companion tool that made it easy for truck owners to update their real-time location and upcoming schedule. The catch was that this depended on the owners actually remembering to log in and enter accurate data, which proved to be a persistent challenge. By 2015, it was clear we needed someone to be more involved in managing the relationships with truck owners, promoting locations through our social channels, and keeping the data clean.

That someone was Jaclyn Skrobacky, who would also take on responsibility for managing blogTO’s social media accounts. Jaclyn turned out to be one of the most important hires I ever made. She became the connective tissue in our operations, touching almost every piece of web, video and social media content we produced over the next decade. After the ZoomerMedia acquisition, she transitioned to a new role and remains with the company today.

We also expanded the platform beyond Toronto. We launched separate food truck websites for Vancouver, Montreal, Calgary and Winnipeg, each with its own URL, built on the same CMS and design templates. For Montreal, we invested in making the site fully bilingual.

I hired freelance writers and photographers in each city to produce local content. The iPhone and Android apps were rebranded simply as “Food Trucks,” with a city selector that let users choose which market to make their default.

One of the most valuable features of the site was the “book a truck” form. Event organizers, corporate offices, wedding planners and anyone else looking to hire a food truck could submit a request through the site. I received a copy of every submission, so I could see firsthand how heavily it was used. Hundreds of inquiries came through over the years. Truck owners told us it was an incredibly important source of leads for the events and functions they catered. I was glad we could provide tangible value to the food truck community.

Some of the inquiries were more interesting than others. In 2014, someone from Lorne Michaels’ office at Saturday Night Live reached out through the form. They wanted to send a food truck on the first day of production for one of his shows shooting in Toronto, something “locally famous, delicious and hot” for a cast and crew of about 80 to 100 people.

We also heard regularly from people in other cities. The NYC Food Truck Association once proposed a partnership to help them launch something similar in New York. The United States was never part of my strategy, so I declined.

Competition eventually arrived in the form of a site and app called Streetfoodapp, focused exclusively on reporting real-time food truck locations across every city we’d expanded into, including Toronto. They didn’t have an editorial operation; there were no articles and no event coverage, but their location data was consistently more comprehensive than ours, so Jaclyn spent time cross-referencing their listings to fill gaps in ours.

For a few years, the food truck scene in Toronto had real momentum. Festivals like AwesTRUCK and the Toronto Food Truck Festival drew enthusiastic crowds. They complemented a broader street food movement that included events like CraveTO and the Toronto Underground Market. It felt like food trucks were becoming a permanent part of the city’s culinary landscape.

They weren’t. The growth of food trucks in Toronto, and across much of Canada, was ultimately strangled by municipal regulations that made it nearly impossible for trucks to park in the most desirable locations on city streets. They were pushed to the margins, relegated mostly to festivals, private events and corporate catering. The number of active trucks declined. Prices went up. Consumer excitement faded.

Web traffic and app usage flattened. Revenue, which had always been modest, never reached a level that could sustain the operation independently. The food truck sites were subsidized by blogTO, and as the market contracted, the case for continued investment weakened.

By the time the pandemic was over, I had already decided to wind down the operation and stop investing in the brand. Toronto Food Trucks had been a $5,000 bet on a trend that seemed, for a few years, like it might reshape how a city eats. The bet didn’t pay off the way I’d hoped. But for the truck owners who booked hundreds of gigs through our platform, and for the readers who discovered their new favourite meal through the site, it wasn’t nothing.

In my next post, I’ll circle back to a story I’ve been meaning to tell for a while: what happened with Beyond Robson, our site in Vancouver.

Subscribe now

It was also the era of Groupon, a chapter of internet history that’s been mostly forgotten. Daily deal sites were popping up everywhere, and for a brief window, it seemed like every media company was scrambling to launch some kind of coupon offering. We flirted with the idea. A local site called TeamBuy wanted us to white-label their platform. Another company offered us an equity stake if we partnered with them. I considered all these options carefully but turned them down. My instinct was that the daily deals would be a fad and that the smarter move was to keep investing in what we were already building.

That same year, Bronwyn and I welcomed our second child. The demands at home had multiplied, and blogTO was only becoming more consuming. There wasn’t a day that went by without something requiring my attention. Nights, weekends, holidays, vacations, it didn’t matter. And that wasn’t counting whatever time and energy I could spare for the Freshdaily sites in Montreal and Vancouver. Something had to give.

Help came first on the advertising side. A handful of companies had been approaching me about representing blogTO for ad sales. One was Olive Media, which I dismissed immediately because of its affiliation with Torstar. Another was Suite 66, a firm led by the affable Marc Thomas. I’d already booked a few campaigns through them, and the relationship had been productive.

I decided to give Suite 66 the exclusive right to sell blogTO and the other Freshdaily sites. I’d continue handling our existing clients, but they would now be out in front of the agencies and media buyers I’d spent years working alongside in my previous career. Every campaign they brought in still required my sign-off. If the advertiser wasn’t right for the brand, or if they were asking for something that would compromise the reader experience, I’d kill the deal. Suite 66 never pushed back on this. They understood that I’d rather walk away from revenue than erode the trust we’d built with our community.

Suite 66 also wasn’t going to take on any local ad sales. With the exception of our printed neighbourhood maps, we had never solicited advertising from local restaurants, shops or other small businesses. If they reached out to us, we’d happily sell them something. But I’d learned early on that closing a $500 sale from a neighbourhood cafe required as much effort as landing a $10,000 campaign from a national brand. I’d also learned, from years of going door-to-door with the maps, that small business owners were relentlessly targeted by salespeople, and I didn’t want blogTO lumped in with that crowd. I wanted the relationship to flow the other way: large advertisers would fund our operations, and we’d use that revenue to produce the editorial coverage of local businesses, culture and events that our readers valued. blogTO would be something that supported local businesses and asked for nothing in return.

Which is why it always stung to see, over the years, comments on Reddit accusing us of shaking down small businesses for money in exchange for coverage. It was completely false. I corrected it every time I encountered it.

The Suite 66 relationship would endure for more than a decade, lasting through the acquisition of blogTO by ZoomerMedia.

On the editorial side, the team kept evolving in interesting directions. Chandler Levack came on to cover arts, film and culture. I’d become an admirer of her writing after reading her hot take on King West for Toronto Life. She wrote for us briefly before going to film school and becoming a celebrated director, known for films such as I Like Movies and Mile End Kicks.

Rooftopping had become a minor obsession in Toronto. A small community of photographers was scaling restricted vantage points on skyscrapers and half-finished condo towers to capture vertigo-inducing images of the city from angles nobody had seen before. It followed in the tradition of Jeff Chapman’s Access All Areas: A User’s Guide to the Art of Urban Exploration, an influential book that came out around the time I started blogTO. Tom Ryaboi, one of the most recognized names in the rooftopping scene, joined us as Photo Editor and launched a series called “Through the Lens Of” that profiled some of the city’s most talented photographers.

Jesse Milns also came aboard, gradually taking over the bulk of our photography assignments from the rotating cast of contributors who’d been handling them, such as Dennis Marciniak, Ryan Bolton and Roger Cullman. He became our first official Staff Photographer and would remain a key member of the team for years. Like other photographers who shot for us, he caught the attention of the wider industry with his work for blogTO and eventually landed higher-paying commissions from magazines and other clients.

Jesse’s arrival coincided with a significant shift in how we covered restaurants. In the early days, we’d done it the old-fashioned way: show up anonymously, order a meal, pay the bill, write a review. The approach had integrity, but it had two problems. First, restaurant criticism was democratized by platforms like Yelp, making the traditional model feel increasingly outdated. Second, it was expensive and limiting. We couldn’t photograph interiors or dishes the way we wanted, and we couldn’t afford to cover the volume and variety of restaurants we needed, particularly the more expensive ones.

So we evolved. We stopped calling them reviews and started calling them profiles, because the emphasis shifted from judgment to documentation. We’d reach out to a restaurant in advance and ask permission to visit. Nearly all of them agreed. During the visit, we’d sample a range of dishes, photograph the food, the space, sometimes the kitchen and the staff. The restaurant typically covered the meal, though on rare occasions when they presented a bill, we paid it. We instructed our writers to avoid commenting on service, since a pre-arranged visit wouldn’t reflect what an ordinary customer would experience.

The new model had obvious advantages in scale and visual quality. But it came at a cost I didn’t fully appreciate at the time. Looking back, our restaurant coverage lost something with this change. I came to miss the old reviews, the ones where a writer would note that the menu was nonsensical, that the table smelled like bleach, or that the fries likely came out of a freezer bag. Those pieces had a candour that the polished profiles, for all their usefulness, could never quite match.

The technical failures of 2010, such as the abandoned Talk! forum and the unsolved comment-moderation problem hadn’t broken our momentum. Bronwyn introduced me to a developer named Taylan Pince, a former colleague of hers. Taylan would prove transformative, rebuilding our technical infrastructure in ways that would underpin the site for years to come. He later founded his own company, which helped build Robinhood, the popular commission-free stock trading app. He’s now an SVP at a crypto company called Polygon Labs.

Taylan’s first major contribution was the blogTO iPhone app, followed by an iPad version later in the year. The iPad was still new, but many media companies were betting that it would become a widely adopted device for consuming content. Those bets turned out to be wrong, but at the time, it wasn’t unusual for publishers to develop an app specifically tailored to this device. We hired Lee Dale and Matt Rintoul at Say Yeah! for the design. The iPad version landed so well that we immediately circled back to redesign the iPhone app to match some of what users liked most about it.

Say Yeah! also completed designs for an ambitious, re-imagined user profile system: a feature set that would have allowed users to connect with friends, check in to places, rate businesses, build to-do lists and track favourites, with a friends feed showing activity across the site and apps. The whole thing was aimed at keeping pace with well-funded U.S. companies like Foursquare, which I considered more serious competitive threats than any of the local digital or legacy media brands. We weren’t able to release a full version of it until many years later due to ongoing technical challenges, but the thinking behind it reflected how broadly I was defining the competitive landscape and the need for great functionality and technology, not just great content, to compete.

Taylan also built a custom data system outside of Movable Type, using Django, to house all the structured information for our business directories: addresses, phone numbers, neighbourhoods, and categories. The website and apps drew on an increasingly complex web of APIs and third-party integrations. We were still maintaining the Facebook apps we’d built years earlier with the help of a local tech company called Shiny. The technical surface area of blogTO had expanded well beyond what our original infrastructure could support.

The editorial workflow, everything from drafting to editing to publishing, still ran through Movable Type. Replacing it had been a priority for years. WordPress was the obvious candidate, the industry standard by that point. Abraham managed to replicate our entire setup in WordPress, migrate all the content, and get it up and running in a development environment. But by year’s end, integrating WordPress with everything Taylan had built in Django remained stubbornly problematic. After investing substantial time and money in the migration, we were confronting an uncomfortable possibility: WordPress might not be the answer. We might need to build a CMS entirely from scratch.

In the meantime, the site was suffering. blogTO was crashing regularly, sometimes several times a day. Pages loaded slowly for readers and even slower for writers working in the back end. Internal server errors were a daily occurrence.

We moved our hosting to Amazon Web Services (AWS) at a cost of roughly $1,000 a month, a figure that would only climb. And we brought on Kevin Kutzko on a retainer to manage server monitoring, security, maintenance and emergency support around the clock. Kevin would remain part of the operation for years. He outlasted me, in fact. ZoomerMedia ended his contract shortly after they let me go in 2025.

The competitive landscape in Toronto continued to shift in 2011.

The Toronto Standard arrived with a design that turned heads across the industry. This was the dawn of responsive web design, and most publishers still maintained separate desktop and mobile layouts. Seeing the Toronto Standard’s site fluidly adapt to any browser window felt like a glimpse of the future. The operation behind it appeared well-funded. Lee Polydor, the founder, ran Queen Street Capital Partners, a real estate firm that owned the Burroughes Building on Queen West, where the Toronto Standard would have their offices. They hired a strong team, anchored by editorial director Chris Frey, who also served as the Toronto correspondent for Monocle Magazine, and assembled a roster of established writers at rates competitive with legacy media. I admired the editorial quality, but the cost structure looked precarious from the start. I had doubts it could hold.

On May 5, Eye Weekly published its last print issue. For decades, it had been one of Toronto’s two dominant alt-weeklies and one of the publications blogTO had set out to replace from the very beginning. Its disappearance felt inevitable, though I was personally a fan of the publication. I still consider the weekly columns by Denise Benson a treasure, a historic document of Toronto’s nightlife scene from a certain era.

The following week, Torstar unveiled its successor, The Grid, a redesigned alt-weekly on heavier stock in full colour that almost looked like a magazine. Like the Toronto Standard, it would collect design awards. But it was clearly a print-first venture, seemingly as invested in staging recurring events like Burger Week as in producing journalism tailored for a digital audience. Launching an expensive new print product while the print advertising market was contracting struck me as a characteristically Torstar miscalculation.

OpenFile, barely a year old, was already faltering. Its model, in which readers propose stories, journalists develop them, had attracted admiration and plenty of media coverage when it launched. The site had expanded to six Canadian cities and paid freelancers competitive rates. But the audience was not materializing. Traffic was low. The community hadn’t produced enough compelling story ideas to break out beyond its niche audience. And the economics depended on continued support from benefactors whose patience had limits. David Topping, the former Torontoist editor who’d been briefly running OpenFile’s Toronto operation, was already exploring other options. Derek and I approached him about joining blogTO. We spoke for several months, but he ended up taking a job at The Grid.

OpenFile shut down in 2012. The Grid ceased operations in 2014. The Toronto Standard published its final story in 2015.

That year also introduced me to something that would shape the business for the next decade: the value of maintaining a direct relationship with Google.

They contacted us to participate in a search initiative aimed at “improving local search results for users in the GTA.” Google had expanded rich snippets to include local events and wanted to ensure that the listings in our events directory were surfaced prominently. We implemented the markup and watched referral traffic to our events section climb noticeably. It was significant because event listings would become one of the most competitive content categories in the years ahead.

It also foreshadowed a pattern. Over the following decade, Google, Facebook, Twitter, TikTok and Snap would all cultivate relationships with handpicked Canadian publishers, offering access to exclusive events, training and revenue-generating partnerships. Sometimes blogTO made the list. Sometimes we didn’t. There was never transparency about who was included or what we might be missing. You’d only find out you’d been excluded when someone else mentioned it.

I had always been focused on digital, but 2011 was the year I formally stepped away from some of the offline initiatives that had defined blogTO’s early brand-building efforts.

The neighbourhood maps, a fixture since 2007, ended. I’d started delegating parts of the process, sales calls to local businesses, distribution runs, but the people I hired didn’t execute the way I needed them to, and the economics deteriorated. Revenue dropped. Costs rose. And the case for printed maps was weakening by the month. Google Maps was now on every smartphone. Yelp, Foursquare, and now our own iPhone app were doing, at least in part, what the maps had done on paper. By fall, I decided not to produce another edition.

We also retired our annual photography exhibitions with the Contact Photography Festival. The openings were well attended and offered a rare opportunity to bring our online community together in person. But they consumed time and energy I could no longer spare. In their place, we expanded our media sponsorships. Rather than producing our own events, we’d increasingly lend our promotional reach to other people’s. Film festivals like Inside Out, Hot Docs and the Images Festival became recurring partners, alongside events spanning food, music, fashion and culture, such as Wavelength, Fashion Art Toronto (FAT), and Night It Up!, to name a few.

By year’s end, annual revenue had surpassed $500,000. We turned a slight profit. The majority of our spending went to editorial production and the mounting investment in technology, design and development for the website and apps. Everyone was still on contract. A few contributors were approaching full-time hours, but blogTO officially had zero employees. The traffic kept climbing. The infrastructure kept straining. The competition kept arriving.

The following year, we’d make our first acquisition.

Subscribe now